luebke5530
1 Nickel

Re: e6400, e4300 blue screens

No solution yet. I really doubt it is hardware though because it works and then doesnt work and then works again,  if it was hardware it just would stop working. (in my opinion).

I do believe it may be driver related but i have no idea as to where to begin. I hope that with further driver updates this issue will resolve itself.

anyone with the same issue or a resolution please post!!!

Thanks,

Luebke5530

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Shawn1982
1 Nickel

Re: e6400, e4300 blue screens

Hello,

 

Here is the solution that I got from Dell, I am not sure if it will work, but it is worth a shot...

Rest assured that Dell is looking into issues posted on our Dell Community web sites as this is the source of information for issues that needs to be resolve. Please consider the following information to resolve this problem.


A. About Blue Screen and Microsoft Hotfix
Blue Screen error can be caused by either software or hardware. Blue Screen errors occur when:

- Windows detects an error it cannot recover from without losing data
- Windows detects that critical OS data has become corrupted
- Windows detects that hardware has failed in a non-recoverable fashion
- The exact text displayed has changed over the years from a dense wall of information in Windows NT 4.0 to the comparatively sparse message employed by modern versions of Windows.

I have made a research of this type of blue screen and it appears that this can occur when the application is unable to load the unsigned drivers list the second time or any later time that the application tries to load the list. Usually, this has something to do with the Bios however, Microsoft have created a Hotfix for both Windows XP and Windows XP operating system. To download the Hotfix for the Windows Vista, please click on this link:

http://support.microsoft.com/kb/936315

B. Proper Order of Driver Installation
Some devices may not function properly if the drivers are installed out of order. I would recommend that you follow these steps to reinstall the drivers in proper order.

UTILITY SOFTWARE: http://ftp.us.dell.com/utility/Dell_System-Software_A02_R214474.exe
CHIPSET: http://ftp.us.dell.com/chipset/R182522.exe
VIDEO CARD: http://ftp.us.dell.com/video/R215955.EXE
NETWORK: http://ftp.us.dell.com/network/R211478.exe
AUDIO: http://ftp.us.dell.com/audio/R217834.exe
WIRELESS: http://ftp.us.dell.com/network/MICROSOFT_WINDOWS-VISTA-SP1-_A01_R204794.EXE
TOUCHPAD:  a)http://ftp.us.dell.com/input/Dell_Touchpad----Pointing-St_A09_R212017.exe
          b)http://ftp.us.dell.com/input/CREATIVE-LABS_INTEGRATED-WEB_A06_R213648.EXE


Note: For Touchpad, there are two separate links one for the driver and one for the update for systems with integrated web camera.

The following list is an overview of the correct order to install drivers on Dell desktops and portables. After reinstalling Microsoft® Windows®, follow the order listed when reinstalling drivers. It is recommended that you print this list for reference when installing drivers.

Note: Some devices may not function properly if the drivers are installed out of order. 

1. Desktop System Software (DSS) or Notebook System Software (NSS)-is a vital utility that provides critical updates and patches for the operating system. If you are reinstalling Windows or updating all drivers, it is important that this software be installed first.
2. Chipset - Chipset helps Windows to control system board components and controllers.
3. Video Adapter
4. Network Interface Card (NIC)
5. Audio Adapter
6. Modem
7. Wireless Network Card
8. Touchpad, Pointer, Trackstick, Mice, and Keyboards
9. For Other Devices, please refer to the following information below:

          a. Bluetooth® Module located under the Communication Category on the Drivers and Downloads page
          b. Dell Wireless Mobile Broadband Cards located under the Communication Category on the Drivers and Downloads page
          c. PCMCIA/Smartcard controller located under the Security Category on the=2 0Drivers and Downloads page.


C. Update the BIOS
When the computer is first started, the BIOS activates all of the hardware required by the computer to boot including:

      - Chipsets
      - Processors and Caches
      - System Memory
      - Internal Drives
      - Graphics and Audio Controllers
      - Internal Expansion Cards

After the BIOS complete this process, it transfers control of the computer to the operating system.

1. To download the latest BIOS, please click on this link:

http://tinyurl.com/6wnpkm

2. Then click on DOWNLOAD NOW button and save the file to the Desktop.

3. Then go back to the page and click on "Installation Instructions" for the complete steps to update the system's Bios.

The fixes or enhancements included on this update are:

http://snipurl.com/hjxfo

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luebke5530
1 Nickel

Re: e6400, e4300 blue screens

Thank you for the reply, I will certainly give the drivers another look and try reinstalling them.

as for the Microsoft update, is says that it does not apply to my system. I am running Vista Ultimate x86. I am also running the lates bios for the Latitude E6400.

Anyone with any solutions or similar issues pleas reply.

Thanks, luebke5530

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Shawn1982
1 Nickel

Re: e6400, e4300 blue screens

Hello,

I have another, more specific, responce from Dell.  I am going to try it, but I would love to hear what others find...  Perhaps they had a bad batch of Memory?

The blue screen error message you provided is possibly a hardware problem -- either the hardware itself, or the drivers or firmware if any.

I have the following suggestions to determine and isolate the problem:
1. Your Latitude has 2 memory modules (2x 2GB DIMM modules). Please remove one of the memory modules, turn on the system, use the system for some time and let me know if the blue screen still appears. To remove the memory modules, simply remove the bottom cover of the system by removing the screw in the center of the bottom side. Afterwards, gently pry the securing clips away from the memory and the memory module will pop out a bit, then remove the memory. Here's a guide
http://support.dell.com/support/edocs/systems/late6400/en/sm/html/memory.htm#wp1180190

2. May I know if you have installed a new hardware or a hardware driver? If so, there's a very good chance that the change you made caused the STOP 0x0000008E error. Depending on what change you made, some solutions might include:
a. Remove or reconfigure the newly installed hardware.
b. Startup with Last Known Good Configuration to undo related registry and driver changes. Guide: http://snipurl.com/hxhb4
c. Use System Restore to undo recent changes. Guide: http://snipurl.com/hxhc4
d. Rollback any device drivers you've installed to versions prior to your update.

3. Return BIOS settings to their default levels. Restart the system, access System Setup by pressing <F2>. Press and hold ALT key, then tap F (hence, ALT+F), then SAVE and EXIT.

4. Install all available Service Packs for your Windows. Guide: http://snipurl.com/hxhdz

I understand that the above resolutions are quite long, but please do try them, and let me know of the results. I would highly suggest starting with removing one of the memory modules.

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luebke5530
1 Nickel

Re: e6400, e4300 blue screens

Thank you for posting this response from dell. Unfortunately this is the same response I got from dell a couple of weeks ago. I had'nt tried to remove 1 piece of ram at a time so that was my next thing to try. as soon as I removed the first stick of ram, and booted the pc up, it blue screened. I replaced it and rebooted only to have it blue screen, I then removed the other stick of ram and rebooted to another blue screen. after several restarts I was able to get back into windows.

In a few posts back I listed everything I have attempted to do, including system restore, all software and driver updates including rolling them back, but that didnt work.

I see that there is a new bios version out so I will try that and see what happens.

ANY OTHER SUGGESTIONS OR POSSIBLE SOLUTIONS PLEASE POST!! (every bit of information helps)

Any other users with the same issue please post as well.

Thanks, luebke5530

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Shawn1982
1 Nickel

Re: e6400, e4300 blue screens

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

Hello,

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4   I think that the Intel Matrix Storage Manager Application might have done the trick, only time will tell though.  It seems like the problem has something to do with the DVD drive.  For a while, in order to start up my computer I had to remove the drive, but after i installed the new Intel Matrix Storage Manager Application it seems to work.  If the problem comes back I will let you know.

Intel Matrix Storage Manager Application : http://ftp.us.dell.com/SATA/Intel_Matrix-Storage-Manager_A05_R218081.exe

This is not the one that I installed from the dell website before, it appears to be new.  Try it and let me know if it works for you.  I have restarted my computer 10 times now nad not had a problem, but who knows whether it will come back!?!?!?


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Highlighted
nzohn
1 Copper

Re: e6400, e4300 blue screens

I have the exact same problem with my E6500 Vista Ultimate x32 w/nvidia chip/web cam/blue tooth.  It is random at bootup and blue screens with CI.dll.  The one way to fix it temporarily is to pull the DVD/CD player out before boot.  After boot, you can push it back in.  I was thinking it may be the DVD RW/CD or Intel's Matrix Storage Manager.  I also have all the latest firmwares and drivers.  What model DVD/CD do you have?  Mine is the TSST DVD+-RW TS-U633A, bios D200.

I second this response. I have the E6400 with roughly the same exact setup, minus the webcam. I have been getting BSOD during bootup. Something to do with the CI.DLL. I updated the firmware to the D300 version with little luck and also switched the system from IRRT to AHCI. While the IRRT to AHCI switch seemed to help for a while, the problem is intermittent and therefore hard to exactly diagnose.

 

The problem returned after a week or so. Furthermore, it is now no longer intermittent, but cronic.The only real solution I've come up with is to pop out the entire DVD-RW module before bootup.

I would also say that since the problem was intermittent and is now cronic, it suggests a progressive hardware failure on the part of the DVD. Until now,  I was able to reboot a couple of times until the problem went away. Now, however,, the system absolutely refused to boot, unless I take out the drive. I have to completely remove it from it's slot, for the system to boot.  Will call Tech Support tonight, as this suggests a problematic DVD drive.

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Shawn1982
1 Nickel

Re: e6400, e4300 blue screens

Hello,

Dell finally sent me a new DVD drive.  That seems to have done the trick.  No more BSOD.

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nzohn
1 Copper

Re: e6400, e4300 blue screens

Dell finally sent me a new DVD drive.  That seems to have done the trick.  No more BSOD.

As a follow up.

I called Dell. After trying a few things the Tech arranged to send me a new DVD module. The nice things about this problem going from cronic to intermittent is at least it becomes servicable.

Prior to called the tech I also updated the Firmware to A14  which didn't help. However, afterward, as per another suggestion I updated Vista to SP2. This seems to have helped. I haven't had the BSOD since the SP2 update. However, since this problem can be both intermittent or cronic (depending on the cycle of the moon, or the time of the month j/k), I think it is still best (in my case) to replace the DVD-RW since that seemed to have been a focal point for resolving the issue.

Maybe SP2 made vista a little more fault tolerant with respect to the unreliable DVD-RW modules or fixed a glitch in the motherboard-DVD communication. Alternatively, I know the motherboard was newer or released close to vista SP1, as such there may have been poor support for it in Vista SP1. SP2 is supposed to introduce a bunch of support for newer hardware, which may have helped the issue in the case of problematic hardware.

 

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gcvivaldi
1 Copper

Re: e6400, e4300 blue screens

So, SP2 of VISTA resolve the BSOD!!!

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