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May 30th, 2015 05:00
freeze after sleep
I have a Dell Latitude 6430 ultrabook. I close the lid at night which goes into sleep mode. Upon opening lid screen is black and power is on but have to force a reboot. Looking at the windows 7-64 pro event log there is a critical error -
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Not sure if this is related to the freeze up but need a fix.
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DELL-Ravi Ch
9 Technologist
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7.1K Posts
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May 30th, 2015 23:00
Hi ssu11321,
I would suggest you to reinstall the Video card driver on the system to fix the issue with the sleep mode.
Please enter your service tag # on the link below, select the OS, then download the video card driver from Video section onto the system and install it.
http://dell.to/18r60nI
Also, I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
Please let me know if this helps.