I bought my dell laptop in China. Last week my computer cannot turn on any more no matter I tried to unplug or plug battery and power cord. I'm now living in Canada so I called Dell internet technical service line and was told by an agent to fill out an ownership transfer form. I did it on Tuesday and received a confirmation letter said it's been done.

I checked the warranty status and it's in return-to-depot still. Here's my question:

What shall I do to process the next steps, say, how can I bring the computer to depot (CTS)? I've called Dell (1-800-624-9896) for 4-5 times and provided service tag as well as express code for many times, however, no any answer I've got.

What shall I do then?

Thanks

Ben