nirmit1105
2 Bronze

keyboard some keys not working

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hi 

i have dell studio 1558

justt got new motherboard and from first start some keys on keyboard are not  working please  helllp

1 Solution

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DELL-Chinmay S
4 Germanium

Re: keyboard some keys not working

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Hi nirmit1105,

Check if the keys are stuck on keyboard. Another step you can try is to check the keyboard functionality in safe mode and see if it exhibits the same behavior there as well. 

  • Restart the computer.
  • Tap the F8 key on the keyboard during the boot process until you see the Windows Advanced Options Menu on the screen.
  • Select “Safe Mode with Networking” from the menu using the arrow keys on the keyboard and then press the <Enter> key.
  • Select the user account at the log in screen.
  • Try using your computer and see if the issue persists there. 
     
In case of keyboard, you may also try using a USB keyboard and see if it works. If issue persists, remove the USB keyboard and use an Onscreen keyboard to see if the issue persists with that as well. 

To use On screen keyboard:

  • Choose Start/Windows logo → Control Panel → Ease of Access → Ease of Access Center.
  • Click the Start On-Screen Keyboard button.
  • Test out the on-screen keyboard input in any application where you can enter text.
  • Click Options, select the Turn on numeric key pad check box, and then click OK.
  • Open a notepad and try typing on that by clicking on the keys of On screen keyboard.

Note: To use keystroke combinations (such as Ctrl+Z), click the first key (in this case, Ctrl) and then click the second key (Z). You don’t have to hold down the first key as you do with a regular keyboard.

You may also try reseating the keyboard of computer. You may find detailed information on reseating the keyboard from link: 
 

Please ensure to follow safety instructions mentioned in manual. 

Please reply with findings. 
 

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 

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9 Replies
DELL-Chinmay S
4 Germanium

Re: keyboard some keys not working

Jump to solution

Hi nirmit1105,

Check if the keys are stuck on keyboard. Another step you can try is to check the keyboard functionality in safe mode and see if it exhibits the same behavior there as well. 

  • Restart the computer.
  • Tap the F8 key on the keyboard during the boot process until you see the Windows Advanced Options Menu on the screen.
  • Select “Safe Mode with Networking” from the menu using the arrow keys on the keyboard and then press the <Enter> key.
  • Select the user account at the log in screen.
  • Try using your computer and see if the issue persists there. 
     
In case of keyboard, you may also try using a USB keyboard and see if it works. If issue persists, remove the USB keyboard and use an Onscreen keyboard to see if the issue persists with that as well. 

To use On screen keyboard:

  • Choose Start/Windows logo → Control Panel → Ease of Access → Ease of Access Center.
  • Click the Start On-Screen Keyboard button.
  • Test out the on-screen keyboard input in any application where you can enter text.
  • Click Options, select the Turn on numeric key pad check box, and then click OK.
  • Open a notepad and try typing on that by clicking on the keys of On screen keyboard.

Note: To use keystroke combinations (such as Ctrl+Z), click the first key (in this case, Ctrl) and then click the second key (Z). You don’t have to hold down the first key as you do with a regular keyboard.

You may also try reseating the keyboard of computer. You may find detailed information on reseating the keyboard from link: 
 

Please ensure to follow safety instructions mentioned in manual. 

Please reply with findings. 
 

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 

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nirmit1105
2 Bronze

Re: keyboard some keys not working

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Well tried using safe mode but arrow keys are among which are not working

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nirmit1105
2 Bronze

Re: keyboard some keys not working

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N ya im also not using usb keyboard

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nirmit1105
2 Bronze

Re: keyboard some keys not working

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Any other option? coz usb keyboard is hard to find in urgency

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DELL-Chinmay S
4 Germanium

Re: keyboard some keys not working

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Hi nirmit1105, 

You may try reseating the keyboard and see if it works. You may find detailed information on reseating the keyboard from the service manual of computer as mentioned in previous post. 

If the issue persists, keyboard might need replacement. If the system is under warranty, you may private message me the service tag of computer. I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message. 

Please reply with information. 

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 

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kmangalam
2 Bronze

Re: keyboard some keys not working

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Hi

I am having a similar problem. Keys z, x, c and v dont work on the keyboard. They work on the On screen and USB keyboards. What should I do to fix this?

Thanks!

DELL-Chinmay S
4 Germanium

Re: keyboard some keys not working

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Hi kmangalam,

It appears to be an issue with keyboard. You may try re-seating the keyboard of computer and see if it helps. For detailed information on re-seating keyboard, you may refer to service manual of computer. 

Click on the link: http://dell.to/10ksYYf > Enter the service tag > Select the manuals tab to access the service manual.

Please ensure to follow safety instructions in manual. If the issue persists after re-seating keyboard, it might need replacement. 

Please share the findings. 

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 

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Upendra123
2 Bronze

RE: keyboard some keys not working

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Thanks for sharing this solution. I had purchased a Dell computer in Saudi Arabia and the >, < keys were not operating. I desperately needed them in Excel formulas. The insert symbol functionality didn't work, however, the solution provided by you worked beautifully! Thanks a ton!!

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joe0703
2 Bronze

RE: keyboard some keys not working

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Knangalam  these are the same letters that are not working for me and a few more to the right down the row    Did you solve the problem with the suggested fix? Thank you

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