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lap top not switching off completely

Hi Everyone,

I have a problem just recently after formatting my laptop. when am shutting down the screen goes black but i can still hear the cpu working when going near the lap top and even the light on my mouse is on.

in many time i have my battery low and when swithing on again there are no charge at all.

i have even try removing the battery and pressing fn and the power button but this do not work.

i have even try disable turn on fast start up but no changes.

i would be much grateful if someone can help me please as if the mouse is not connected no one will know that the lap top is not switch off. right actually am switching it off with the power button.

thanking in advance.


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