mouse jumps around wildly

Question

My friend and I have a Dell Latitude D600, and he is currently experiencing problems with his USB mouse and his touchpad just jumping wildly all over the screen.  He cannot move around where he wants, or access any of his information.  He tried to use his keyboard and even that jumps all over the place and won't let him access his information.  I have also experienced these problems too, but they go away fairly easily (within like 1 or 2 minutes, or with a good restart.). What should he do if this problem has been persisting for the past 45 minutes to an hour? Does anyone have any idea what this could be? Is it a virus? ~Jason Casanova

shawntripet · Answer

Jason:

I am having the same problem on a Latitude D800 but the issue is only when I use the Trackpoint when I am at homne working. When I am at the office, on the docking station, I use the USB mouse and it works just fine with that. I turned off the precsion on the pointer, and it improved, but is still haunting me.

I updated to the current driver, but still have the issue.

It sure seems like the mouse wigs out when the computer is too busy doing something else?

Shawn

anniedante · Answer

I am also experiencing a crazy mouse problem when using a USB mouse when my Latitude D600 is not docked. It does it both while plugged in and when running on battery power. Occassionally the cursor will race across the screen. When it is moving on its own, it cannot be redirected by using the mouse. It always moves towards a corner of the screen. It will start moving when I'm typing and continues to move when the typing is stopped so I know it has nothing ot do with the touchpad or stick being mistakenly touched. Does anyone have any ideas of what might be causing this?

shawntripet · Answer

The solution for me was that I got in cvontact with Dell Support and insisted they replace the keyboard on my laptop (including the trackpoint), and that solved my problems.  There seemd to be a combination of issues, hardware and software driver issues.  As soon as the new keyboard was installed, the proper drivers got auto-detected.  Now, I have the 'Device Select' tab, which I didn't have before.

Comp-U-geek · Answer

Yes it is a almost definitely ahardware problem. Tech support will want to have you uninstall/reinstall the drivers, so don't let them talk you into that being the only option. Insist on a new keyboard. Then when that pointer stick fails also look at what some creative folks on the Inspiron have done to fix Dell's design flaws.

http://forums.us.dell.com/supportforums/board/message?board.id=insp_input&message.id=29892&view=by_date_ascending&page=1

blufftuky · Answer

Hey that seems to sound like the same problem that i am having with my c610 sometimes i wonder if there was a recall on it it is so bad.  Here is what it dose: it could just be sitting there and the mouse pointer will just move about the screen to radom places and most of the time it just jumps to either the upper right had side of the screen or down to the start button and then stays there until i mess around with it for a while most of the time i get it working again by messing with the little purple track think in the keyboard i have figured out that that is what the problem is it is getting stuck for no good reason! (i know i cant spell worth a ----) i was wondering if there is a way to disable just he trackmouse thing in the keyboard with out disableing the touch pad? if there is TELL ME befor before go nuts even more than i alredy already!:smileyvery-happy:

shawntripet · Answer

Try going to Control Panel Mouse Properties, the Device Select Tab is supposed to let you enable and disable the trackping and the touchpad.  The problem I origianlly had was I had no Device Select Tab (driver issues?), but when Dell replaced my keyboard, then the proper drivers were detected and I then had a 'Device Select' tab.  Without the device select tab in Mouse Properties, I don't know if you can control it.  Hope this helps!  Shawn

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mouse jumps around wildly

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