new Alienware Laptop keyboard issues

[pcschris]

my enter and spacebar keys quit working. all of the other keys work fine. this is a brand new laptop and all the keys were working before. did i make a change that i'm unaware of?? help!!!

[DELL-Brad L]

Hi pcschris,

Can you let me know the model of the Alienware? And also could you try plugging in an external keyboard just to make sure it isn't a setting that was changed?

Lastly, if you boot to Safemode, do they keys on the system work there/outside of loading Windows? You could even possibly try this in the BIOS (by pressing F2 at bootup)

Best regards,

Brad