new computer had to reset need help

I have a new Inspiron 13 700 series and I am desperate need for help,I am not able to get any support from Dell, scheduled a support call for today, receive call then hang up. I had to reset my computer because could not receive support from Dell, on how to fix my computer after I did a restore session, and my laptop would not work properly after that.  So that left me with the only option to reset my computer however I am now missing some of the soft wear, particular my one year Microsoft office edition, trying to install but says it does not recognize my account, which is my computer sign in.  I am so frustrated and mega disappointed by Dell

I know this lengthy and I don't have a specific problem, however could anyone  guide me in the right direction as to  where I could receive some proper help!!!   

Much appreciated