problem adapter or battery

Hi kezo,

Welcome to the Community,

First check in BIOS if the AC adapter is getting detected normally.Tap F2 on start up (Dell Logo).

Remove the battery and reconnect the battery.If possible try a different adapter (same watt) and see if the battery charges normally

Post back what you see in BIOS for AC adapter.

Thank You

Try a new Dell AC adapter.  If that doesn't solve the problem, the mainboard needs repair or replacement.

thanks for the replyin the boot  appears this: ac adapter  :unknow

when I turn on the computer appears this message :

The AC power adapter wattage and type cannot be determined. the battery may not charge. they system will adjust the performance to match the power available. please connect a dell xxx-W AC adapter or greater for best system performance. strike the F3 key (before the F1 or F2 key) if you do not want to see power warning messages again. strike the F1 key to continue, F2 to run the setup utility.

I contacted dell by mail for change my battery or adapter but they didn't replyed me. how I have to do?

Hi kezo,

Like ejn63 suggested AC adapter or the motherboard needs to be replaced.To confirm if its the motherboard or the AC adapter,if possible try a different adapter (borrow from someone who uses the same watt adapter).

If other adapter also does not get  detected normally,than motherboard needs to be replaced.

Also please accept my friend request,click on my user name,click start conversation and private message me your system service tag number.I will check on your system details and try to find out what happened to your request for replacement battery or adapter.

Thank You  

today a Dell eingeiner came to replace my motherboard but the problem is not resolved.

this night I turn on my laptop and I sow tha something is changed, the battery LED "NOW" flashes ( 3 times yellow and 1 time white) but battery not charching anyway. tomorrow the eingeiner come back again to try another battery and another adapter. I hope will be well

Hi kezo,

I've  replied to your private message.

today, the Dell eingineers brought me new battery and new adapter. The problem was the adapter.

Now, my laptop work very well.

THANKS SO MUCH , GREAT AND FAST SUPPORT