recovery on laptop dell xps 15 l521x win 8

Hi tickcoi,

Just to confirm – based on your description, are you trying to restore the computer to factory settings using Dell Backup and Recovery software during which the mentioned error shows up? Also, you have tried restoring using the recovery disks you have created and the same error shows up?

In that case, I would like to know the reason you are trying to restore the compute to factory settings. Also, please refer the following link to run diagnostics on the computer to ensure that the hardware functionality: http://dell.to/19cWLsz

Awaiting your response!

i run diagnostics completly, results no error have been found, all test passed

i use Dell backup and Recovery software to restore computer to factory setting, chose factory image, software request restart, computer restar, dell logo come, Recovery screen show up,

it tell:

your pc needs to be repair

the operating system couldn't be loadded because the HAL is missing or contains errors

file:\windows\system32\hal.dll

error code: 0xc000000f

press enter for try again

press f8 for start up setting

press esc for uefi firmware setting

after i creat media recover disk (2 dvd), and try recovery by disk, but the same error show up

i try again with sata mode to AHCI, same error again

have you try restore factory another laptop xps L521x or L421, how step to restore this version system?

any one can further help me?

tickcoi,

Please continue with DELL-Kalyan S

How Do I Fix the "hal.dll is missing or corrupt" Error Message?

Rick

special in system win 8 boot with uefi, when computer boot can't see option Repair Your Computer

have any one  meet same problems like me?

Hi tickcoi,

Since we are unable to restore using the Dell Backup and Recovery software as well as the Recovery disks that you have created, the only option we have is to use the Windows 8 DVD to reinstall the operating system.

May I know if you have the Windows 8 DVD that was shipped with the computer?

no. i have only dvd driver and utilities shipped with my laptop

i just install a new windows 8, option format partition old windows, no touch other partition ( efi partition, recovery partition, ...)

after install new windows 8, i try recovery, but meet again same error

i think my recovery partition not error, maybe error happen from setting bios or utilities in boot partition, winre partition

i try some diffirent setting bios but nothing better, i try fix boot bcd rebuild in efi partition  but it not work, so i don' know  i really touched these partition or didn't

the problems haven't been solved, i so tired with this

@Kalyan: do you have more sugget for me?

and anyone really recovery success on this model ? if you have, please tell me step by step how to get it, i will be grateful for you

Hi tickcoi,

May I know how did you reinstall Windows 8? If it was with a disk, though the recovery partition has not been deleted, we will not be able to use Dell Backup & Recovery Manager to recover the computer anymore

i reinstall win 8 by usb, i use a boot usb has image win 8 pro download from microsoft, i boot usb efi, install win 8, i format only partition C (partition contains old windows) and install on it

if in case you said, can you show me exactly step by step how recovery my this model laptop ?

because i going to borrow a media recovery disk of diffirent L521x laptop on next week

i afraid of my recovery partition have problem although i didn't touch it

if that disk also not work, it mean my recovery partition is good, the problem come from bios setting

so please  show me exactly step by step how recovery my this model laptop by media disk, can't you?