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10804
February 15th, 2013 00:00
regarding dead pixel issue
i have a dead pixel in my screen which is 1080p full hd ag screen. my laptop is under extended warranty ''next business day''. my question is that will i get replacement screen?
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DELL-Kiran K
6 Operator
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2K Posts
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February 15th, 2013 01:00
Hi sachan_ankit,
You may refer the below link to get more information on dead pixel policy:
http://dell.to/xDU4cy
Also you can send me a picture of the screen with the system model.
To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/QjjZDA
DELL-Kiran K
6 Operator
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2K Posts
1
February 15th, 2013 19:00
Hi sachan_ankit,
Thank you so much for providing all the information. I request you to send me the system service tag through private message so that I can check and let you know what needs to be done.
To send a private message, click on my name and select start conversation.
ankit sachan
4 Posts
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February 15th, 2013 04:00
it is black dot. my laptop is dell xps 17. screen is full hd 1080p anti-glare
ankit sachan
4 Posts
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February 15th, 2013 05:00
sorry, its not black its bright spot.
ankit sachan
4 Posts
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February 18th, 2013 10:00
i have mailed you the service tag please have a look to it