safe mode Blue Screen KDcom.dll

Question

Running XP pro 3 on a vostro 1510

60% memory of 4G is free

When booting into safe mode i get a Blue screen of death stop message 0x0000007E

kdcom.dll at F78915E

I tried several tactics including trying to repair the driver from device manager and using the system restore CD repair to fix the driver non of that work

I tried several driver repair programs and even intels driver manager but when they try to scan I get a blue screen with a error 0x0000008E

iastor.sys-adreess B9E81464

Again I have tried to fix this driver through device manager and tried downloading the latest drivers but it does not seem to fix the issue and I am not so sure it is taking the latest driver it is showing as 7.6.0.1011for the iastor drive and 5.1.2600.0 for the kdcom

I was also getting a blue screen with a dlaif_m error but that seem to dissappear when I deleted all my roxio files

I tried updating the bios but the instal program says it is the same as the existing and will not allow me to flahs

I have done a dell PC check and the only message I receieve is a battery charge problem, the battery is old and the dvd tray does no work, there is no tray on this lap top

I have tried to run a windows diagnostic but nothing shows up , perhaps this is kernel related.

Can you please help.

From time to time I am also getting a dinging as if a program is failing but i am unable to find any program that is failing

Please help

PudgyOne · Answer

akl1616,   Try reading THIS THREAD.     Rick

akl1616 · Answer

Thanks PO but that recovery method was  the first thing I tried the files seem to copy but I still get the same kdcom error

akl1616 · Answer

Rick

I believe that is my only resort but I am trying find out if that will wipe out my hard drive and all my data and programs with it.

If you hit enter to install, then repair instead of a total clean install will that save all my other programs and data on the hard drive?

My CD is service pack three

thanks much

PudgyOne · Answer

akl1616,

Did you consider an XP Operating system repair?

Insert the operating system disk and restart your computer.

Press any key to boot from cd

Choose install.

Do the agreement.

Then choose repair. Leave the disk in until you see the Welcome Screen. Takes about 35 minutes. You'll need to download all the Windows Updates, again. If using WPA-PSK(TKIP) Security, you'll have to install XP SP2 or higher to connect.

Rick

PudgyOne · Answer

akl1616,

I always preach to make copies of files and folders that you cannot afford to lose. This should be a normal practice.

If it's done correctly, you shouldn't lose any files and folders, except the Windows Updates, unless you make a slipstream disk. Virus protection and a few programs may need reinstalled but it should be minimal.

Rick

akl1616 · Answer

thanks do you know a good guide that will help me do it correctly

Bay Wolf · Answer

Here is a good step by step procedure www.geekstogo.com/.../138-how-to-repair-windows-xp

akl1616 · Answer

this great thank you all

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safe mode Blue Screen KDcom.dll

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