touchpad hot key not working

Hi cdykes,

Welcome to Dell community.

This might be a possible driver or hardware issue. I would suggest a clean re-installation of the touchpad drivers.

• Open Device Manager (Start -- Control Panel -- Device Manager).
• Expand Mice and other pointing devices,right click on the Touchpad
• From the drop down menu, select “Uninstall”.
• Ensure to check the box “Delete driver software for this device”.
• Restart the computer.
• Then check for the touchpad drivers in Control Panel -> Add or Remove programs, possiblySynaptics might be mentioned, uninstall the driver.
• Restart the computer
• Now re-install the latest drivers from the following link http://dell.to/11iojrK -> type the Service tag of the computer -> select the operating system -> expand Mouse, Keyboard & Input Devices, download and install the driver.
• Restart the computer and check the functionality.

Hope this helps.

Hi cdykes,

Thanks for trying. Please share what is the option you find under Mice and other pointing devices. Also update the BIOS to latest version and update touchpad driver using the below links.

Bios: http://dell.to/1BCmJTO 
Touch-pad: http://dell.to/14fKJBc 

Let me know how it goes.

Updating the touchpad driver did the trick.  Now the touchpad is listed in the mice and other devices list.  Thanks for the help.

Hi cdykes,

You are welcome. Glad to hear that the issue is resolved now. Feel free to reach out to us if you need any help in future.