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unpugged, but chargin.
Hey everyone,
recently after pouring some water on my laptop:emotion-2:, and drying it out, now i saw that it shows "CHARGING WHILE ITS UNPLUGGED".
i updated my BIOS, run the Dell system detect, but nope. it still shows charging.
is there anyone who can help me about? :)
Dell Inspiron 14 5458
ejn63
9 Legend
9 Legend
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87.5K Posts
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March 12th, 2017 05:00
Most likely cause: a shorted out charge circuit. Replace the mainboard.
DELL-Rishi
2K Posts
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March 12th, 2017 11:00
Hi BARLAAS AZIYMEY,
I would suspect that the circuits on the motherboard might be damaged.
If the system has accidental warranty purchased and active, then private message me the service tag and your name and based on your region, we could book a service call and replace the parts.
If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
You could also order the parts online here - http://bit.ly/2mPH0Yb
Personally, I would suggest you to invest your money on a new machine than to repair this system, as the motherboard replacement is not an inexpensive procedure. However, that is your discretion.
Let us know if you have any other queries.
DELL-Rishi
2K Posts
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March 12th, 2017 15:00
Hi BARLAAS AZIYMEY,
Thank you for the response.
The service tag shows registered to UAE and the standard warranty has expired and there was no accidental warranty purchased with it either.
You could contact the authorized service partners for your country listed here - http://dell.to/2cpJMiY - and they can help repair the system and provide a quote for repair if required.
Let us know if you have any other queries.