If this is something that has recently just started happening I suggest using system restore and try restoring the notebook before you connected the USB controller. What mentioned it was a USB controller, what is the brand and model of the device that you tried to connect? You may want to check with the manufacturer for a possible solution.
If you continue to have problems and are either unable to run system restore, or system restore didn't help I suggest installing the following drivers Intel HM77 chipset driver.
You may wish to run diagnostics to verify the hardware is still functional, start the system while tapping F12 and choose diagnostics from the menu. This will start the PSA diagnostics allow them to complete and at the end if you are given the option to run hardware tests please do so and choose custom tests and choose the USB test. If you receive any errors on the USB test they may be a defect on the system board / daughter board and will need a service.
If the problem continues with no failures running diagnostics, and system restore or reinstalling drivers doesn't help you should consider backing up your data if possible, and reinstall Windows.
DELL-Terry B
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3.5K Posts
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June 1st, 2015 12:00
If this is something that has recently just started happening I suggest using system restore and try restoring the notebook before you connected the USB controller. What mentioned it was a USB controller, what is the brand and model of the device that you tried to connect? You may want to check with the manufacturer for a possible solution.
If you continue to have problems and are either unable to run system restore, or system restore didn't help I suggest installing the following drivers Intel HM77 chipset driver.
You may wish to run diagnostics to verify the hardware is still functional, start the system while tapping F12 and choose diagnostics from the menu. This will start the PSA diagnostics allow them to complete and at the end if you are given the option to run hardware tests please do so and choose custom tests and choose the USB test. If you receive any errors on the USB test they may be a defect on the system board / daughter board and will need a service.
If the problem continues with no failures running diagnostics, and system restore or reinstalling drivers doesn't help you should consider backing up your data if possible, and reinstall Windows.
TB