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3688
October 3rd, 2012 03:00
Alienware 17rx3 crushing if installing intergrated Intell video card driver
Hi guys,
By some reason my computer crushed yesterday (Screen went blank & orange), after reload refused to proceed after the windows loading sign.
Tried several things, including formatting the hard drive and re-install via AlienRespawn. It does not install the Intell HD graphics family video card driver, it is displayed as with a (!) mark. If I update the driver through Windows itself - computer wouldn't load, if I install the driver from Alienware CD - same thing.
One more thing - I should have HD6990m as my video card, but device manager shows 6900m - is that normal? One driver for all the lineup?
Any advises?
P.S. Special thank you to Dell for letting me know that I am not supposed to waste money on your products any more. The drivers are not updated at all, I can't use standard ATI drivers, online chat is not available for the product ANY MORE (what? my guarantee hasn't even ended yet!). Alienware is nothing more then overpriced computer for dubious button lighting... I guess I'll choose new Razer laptop next time, at least I am happy with the way they commit to the product & customer support.
PhoenixBennu
2 Intern
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501 Posts
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October 3rd, 2012 06:00
Lavamancer,
I know it is frustrating when you have an error like this. I can guarantee you that as I type this from my own personal m17x r3 model, that Alienware is not just for "dubious button lighting". Technology is not perfect, and it is likely that issues will happen. I do not know of any computer, or bit of tech, that does not have issues come up from time to time. However, it is all about the support, because while issues happen, we are here to help get you up and running as efficiently as possible.
First off, let me try and clarify your posting. From what I gather, you can boot up easily, but after the windows logo shows the screen goes to a black and orange image and will not go any further? Is this correct?
I also gather that you have attempted to contact Dell support through other channels. Have you contacted only by online chat, or have you tried contacting by phone as well?
Have you tried hooking up an external monitor and hitting fn+f6 to switch between the laptop and the external monitor? This can help us determine if it is the GPU or if it is the monitor.
Have you also tried toggling the IGP by hitting fn+f7?
I will assume, at this time, that it is a hardware issue, as you seem to have tried all necessary software steps. Please, check back with answers to the above listed questions and we can take it from there. :)
Thank You. :)