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January 8th, 2015 11:00
Dell Inspiron 3521 Touch Screen Replacement
Hi
I have a dell inspiron 15 (3521) touch screen laptop which has a cracked screen. The laptop still works fine except for the touch screen, only 1 half now works.
I have searched and searched but can I find a replacement????? No chance. I have found 1 supplier from the US but they are out of stock, I can't find anything in the UK where I am from.
Can anyone help with this? I only need to buy the screen as I can replace it myself but finding the part has proved impossible. If it's a dell only part do they supply replacement screens for these?
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ejn63
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January 8th, 2015 14:00
If it's the glass part, they're on EBay -- the 5521 uses the same part. Yes, this is a Dell-only part -- and the 3521 being a low-end system, the largest number sold will be the non-touch, meaning the touch panels may be more difficult to find.
rosans
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January 15th, 2015 09:00
Thanks for replying. They're not just difficult to find, they are impossible. I have read that dell charge around £275 to replace which is utterly ridiculous when the laptop only cost £350!
It is only the glass that has broken but I am led to believe that the whole lcd assembly complete with the glass needs to be changed. Can anyone confirm?
rosans
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January 16th, 2015 12:00
So I guess not even the so called experts from dell can help with this one!!!!
Is this typical of dell support? I tried sending a message through the website asking for help with this but got no reply, I came here hoping it would help but it seems that once they have your money and the product is out of warranty they are no longer interested in their customers.
Guess it's the last time I'll be buying a dell computer!