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11962
April 21st, 2013 10:00
Dell Laptop XPS M1530
Hi Dell,
I have a XPS M1530 that has seen very little use but unfortunately won't boot now. It is stuck on the bios screen that displays the dell logo - the progress bar on this page only displays about 15% complete and will not progress any further under any circumstances. I have performed the diagnostic boot option of holding down the key before power on and this displays just the caps lock flashing rapidly - the flashing does not halt. The other diagnostic lights (scroll and num lock) remain unlit except at the initial boot they flash once as per normal.
As dell has not published the diagnostic codes for this device that I can find, could you please let me know the fault this is indicating and possibly actions to rectify it. The laptop is "as new" if a few years old now and I would like to keep it for sometime to come - the purchase price at the time was ~£1300. One reason I bought dell was for the after sales care - I understand there have been various issues with this particular series of laptop which is unfortunate but I am hopeful to get it working again at reasonable cost.
Many thanks,
Andrew
ejn63
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April 21st, 2013 10:00
This is a memory error - remove the battery, unplug the system, and hold the power button for 30 seconds. Remove and reinstall both memory modules. Try booting again. If you get nothing, try one module at a time in each socket until you isolate the bad module (which you'll need to replace) or bad socket (in which case you'll need to replace the system board).
ejn63
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April 21st, 2013 15:00
Just make sure you have
(1) the latest BIOS for the system before you install the RAM and
(2) a 64-bit OS (the system will have shipped with a 32-bit OS, and therefore be limited to 4G of RAM.
andrewkp1
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April 21st, 2013 15:00
Thank you ejn63, I thought it may have been memory but it is nice to have someone confirm the fault code before opening the laptop up and spending time on it. Seems it may be a faulty dimm, one is working after trying the permutations. I may order a new pair and upgrade it to 8GB from the 4GB that was there previously.
Very easy laptop to work with which is nice.