4 Operator

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6.5K Posts

April 28th, 2017 10:00

:emotion-2:

I'd suggest you run the Guide Me option in your Dell Product Support page to update the Chipset, Video and some of the other drivers on the system. Please follow steps to run Guide Me in the link below:

How to Find Drivers and Update Them (Official Dell Tech ...

4 Operator

 • 

6.5K Posts

April 28th, 2017 10:00

Also,

Dell portable system heat issue or the system is ...

EDIT:

- Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.

- Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system

- Using the portable system on blanket, pillow, or other type of cloth will cover up the fan cause the computer to overheat and can cause permanent damage

- Using a "Cooling Pad " can decrease heat and increase performance.

4 Operator

 • 

6.5K Posts

April 28th, 2017 11:00

Lastly, ....

Please make sure latest windows updates are installed and check Update History for any failed updates on the system. Please type Check For Updates onto [Cortana] onto the search box, and select Check for updates. Install any available updates and restart computer if required. If there are updates, please don't wait later to update, restart system now. After, check updates again to make sure there aren't anymore updates to be installed.

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