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106047
October 29th, 2012 01:00
E6530 WiFi and network controller
Hi all,
I need your help. I have a dell E6530 laptop. I am using Windows 7 64 bit and installed all important updates. I have installed all the drivers available on dell for my service tag. But still I don't see any neywork adapter for WiFi i.e. I can't find or connect my laptop to any available WiFi network. And also after installing all available updates and drivers (from dell) on device manager network controller and broadcom usc w/swipe sensor devices are still marked yellow. What should I do? Please help
Thanking in anticipation
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ArafatSultan
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6 Posts
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October 31st, 2012 03:00
My problem has been solved by my senior. He searched the appropriate driver for network controller with the hardware ID of network controller device and installed that driver. After installation of network controller device the laptop gets WiFi automatically :)
ArafatSultan
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October 29th, 2012 02:00
thanks for your response. but the pro wireless card on the dell side is for windows 7 32 bit and my OS is win 7 64. But there is no wireless driver on dell for win 7 64 bit for this model. Thanks again
Dell-Rajesh R
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3.3K Posts
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October 29th, 2012 02:00
Hi ArafatSultan,
To isolate the issue follow below mentioned steps.
As you already installed the latest drivers fro wireless card try Safe mode with networking.
Safe mode with networking:
Check the wireless connection in Safe mode with networking (restart the computer and tapping F8 on dell logo. Select Safemode with networking).
If the wireless connections do not work in Safe mode with networking, try updating the update the wireless router's firmware to the latest available.
For more information, I have provided a link below which can fix the issue:
Below mentioned link would also help you with the settings for wireless internet:
http://support.dell.com/support/topics/global.aspx/support/kcs/document?&docid=DSN_370078&isLegacy=true
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
I would review the computer order details for wireless card and help you with the correct drivers.
Awaiting your response!
ArafatSultan
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October 29th, 2012 02:00
sorry, there is no wifi driver whether this is 32 or 64 for my service tag on dell.
Dell-Rajesh R
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3.3K Posts
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October 31st, 2012 01:00
Hi ArafatSultan,
Let me check with the service tag of the computer. Kindly private message the system service tag so that I can help you with the correct drivers.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Awaiting your response!
ArafatSultan
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October 31st, 2012 03:00
Thanks for your response. We are now friends. Thanks for adding me.
Dell-Rajesh R
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3.3K Posts
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October 31st, 2012 06:00
Hi ArafatSultan,
Glad to know that the issue is fixed on the computer by installing the drivers.
For any issues on the computer run PC diagnostics on the computer to determine the issue.
PC Diagnostics: http://www.dell.com/support/diagnostics/us/en/19?&~ck=anavml
For any issues regarding wireless, follow below link:
http://support.dell.com/support/topics/global.aspx/support/kcs/document?&docid=DSN_370078&isLegacy=true
Please reply if you have any further questions.
ArafatSultan
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October 31st, 2012 23:00
at this moment I don't have any further question. But I m sure I will have in future. Take my gratitude for your intention to help me. Thanks Rajesh.. :)
SunetteZ
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January 28th, 2013 23:00
Hi Dell-Rajesh R
I currently have the same problem. I have winows 7 x64 installed on my Dell E6530. My wireless network was working over the weekend, and suddenly today it is not working. it is not even available on my Network and Sharing centre. Can you please assist me in getting this to work?
Awaiting your response!
DELL-Royan S
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3.8K Posts
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May 21st, 2013 04:00
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