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August 7th, 2014 14:00
Headphone/Microphone not being recognized! (Alienware 17 R5)
I have a Razer Carcharias headset. When I try to connect the headset to the computer it does not recognize the headset. However I can hear sound out of my headset, but the Microphone attached to the headset does not work/or be recognized! I have windows 8.1 and I checked all my audio drivers, and they are all up to date. I also checked to see if Device manger picked up on my headset, but it didn't.
Here is a picture of all the Jack slots on the side of the Alienware 17 R5 laptop.
This is all my headset jack input cords.
This is the way I plug them into the computer I tried other ways too, but I believe this is the correct way to plug them in.
Here is proof that the computer is not picking up on my Microphone and Headphones.
Hopefully someone can help me I was stuck on this problem all day. I am on the point of buying another Razer headset, because I am a youtuber, and using the laptops microphone is not going to cut it. No offence dell.
Jim Coates
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August 12th, 2014 07:00
Hello. I'm sorry that you did not receive a timely response -- I was very busy last week and I had to let some things slide, and I guess no one else had an answer to offer.
The Alienware support list does not show any model with "R5" in the name. I also checked Dell's ftp server and got the same results. I am assuming you have the one that is named Alienware 17 in the list.
Even though the drivers are up to date you ought to download and install a fresh copy of the audio driver to rule out driver corruption. If you have an Alienware 17 then it is this Realtek driver.
That's normal. Even though your headset has a usb plug, it is not a usb or digital device. The usb plug is just to draw power from the usb port. To the laptop the headset is not an audio device but an appliance connected to the Realtek audio device. If it were a true usb headset (no audio plugs) then the Device Manager would show it as a separate audio device unrelated to the Realtek audio system of the laptop.
When you have Realtek audio and plug in a mic into its mic jack, then the driver is supposed to automatically switch from the external mic to the jack mic. Apparently that is not happening in your case. If installing a fresh copy of the driver does not help then you might want to contact tech support.