International Warranty

Question

I bought an Inspiron 15R 5520 in December 2012 in India. I will be going abroad and want to know whether the laptop has international warranty. How do i check that? If it doesnt have the warranty, how do i purchase one? What would the cost be?

ejn63 · Answer

To qualify for an international warranty, you must have purchased an upgrade to an onsite service plan with the system. The basic warranty (12 month, return to depot) cannot be transferred internationally. If you did not purchase the upgrade, call Dell for the cost of the upgrade (it will be significantly more expensive as a post-purchase add-on than it would have been with the system). You likely will also want to purchase an extension of the warranty at the same time (otherwise you'll be covered for just under six months if you have only a 12-month warranty).

Once that's done, the international warranty transfer can be done (ask about it when you call for the price).

speedstep · Answer

International Laptop Warranty Contact Information | Dell US The Dell International Services program offers the security of knowing you can receive service support when you travel with your Dell Commercial laptop outside your home country. To qualify for international service you must purchase the Next Business Day On-Site Response Service. There are three methods for engaging technical support when travelling internationally: Call the call center of the country in which you're travelling Call the call center of your home region while abroad Call the International Queue at 512-728-7424 (toll call). If in the US or Canada, call 800-285-1653 (toll free) The call center that you contact will perform a problem diagnosis. If repair is needed, the phone technician will arrange for service by contacting the Dell call center in the country where the customer is located. A dispatcher will contact the customer and arrange for service. The following table lists the countries where international service is available on most Dell laptop models. Service will generally be available in most major metropolitan locations. For information on available service levels in specific countries, contact a Dell sales representative. * * The International Notebook Service is for customers who are traveling with their Commercial notebooks for a period of less than 6 months. Any period of time longer than 6 months requires a Global Tag Transfer to be completed . See - http://www.dell.com/globaltagtransfer The warranty does not apply if you DID NOT purchase Directly from Dell.  Antigua & Barbuda 800 805 5924 Monday - Friday7AM to 7PM Local Time Argentina|Argentina 08005554288 8776653355 Monday - Friday7AM to 7PM Local Time Australia|Australia 1800-633-559 Monday - Friday8AM to 8PM Local Time Saturday10AM to 4PM Local Time Austria|Österreich +43 820 2405 3017 Monday - Friday8AM to 6PM Local Time Bahrain| 80004303 Monday - Friday9AM to 5PM Local Time Barbados|Barbados 800 534 3142 Monday - Friday7AM to 7PM Local Time Belgium|Belgie +32 2 481 9288 Monday - Friday8:30AM to 5PM Local Time Bermuda|Bermudas 195-991-0734Monday - Friday7AM to 7PM Local Time Brazil|Brasil 000814-550-2729 Monday - Friday8AM to 6PM Local Time Brunei|Brunei 604-633-4966Monday - Friday9AM to 9PM Local TimeSaturday10AM to 4PM Local Time Bulgaria 00800 1104478 Monday - Friday9AM to 5PM Local Time Canada|Canada 800-285-1653Monday - Friday8AM to 9PM Local Time Cayman Islands|Islas Caimán 800 805 7541 Monday - Friday7AM to 7PM Local Time Chile|Chile 1230 020 4823 Monday - Friday7AM to 7PM Local Time China| 800-858-0950Monday - Friday8:30AM to 5:30PM Local Time Colombia|Colombia 980 15 3978 Monday - Friday7AM to 7PM Local Time Costa Rica|Costa Rica 0 800 0120435 Monday - Friday7AM to 7PM Local Time Czech Republic|Ceská republika    +420 225 772 727 Monday - Friday8AM to 6PM Local Time Denmark|Danmark +45 7023 0182 Monday - Thursday8AM to 5PM Local Time Friday8AM to 4PM Local Time Egypt| 0800 0000089 Monday - Friday9AM to 5PM Local Time El Salvador|El Salvador 01-800-7530777 Monday - Friday7AM to 7PM Local Time Finland|Suomi +358 207 533 555 Monday - Friday8.30AM to 4.30PM Local Time France|France +33 9 69 39 00 30 Monday - Thursday9AM to 6PM Local Time Friday9AM to 5PM Local Time Germany|Deutschland +49 69 9792 7200 Monday - Friday8AM to 6PM Local Time Greece +30 210 8129800Monday - Friday9AM to 5PM Local Time Guatemala|Guatemala 999-0136 Monday - Friday7AM to 7PM Local Time Honduras|Honduras 512-728-4093Monday - Friday7AM to 7PM Local Time Hong Kong| 00852 2969 3188 Monday - Friday9AM to 6PM Local Time Hungary 068 0016157 Monday - Friday9AM to 5PM Local Time India|India 1-800-425-8045Monday - Friday9AM to 6PM Local Time Ireland|Ireland +353 1850 543 543 Monday - Friday8AM to 6PM Local Time Israel 1809 444688 Monday - Friday9AM to 5PM Local Time Italy|Italia +39 2 5778 2690 Monday - Friday9AM to 6PM Local Time Jamaica|Jamaica 800-682-3639Monday - Friday9AM to 7PM Local Time Japan| Latitude/Precision0120-1984-39Inspiron/Portable XPS0120-1982-26 Latitude Support Available 24/7 Jordan| 1 8800 0000 / 8885785446 Monday - Friday9AM to 5PM Local Time Korea| 080-200-3800Monday - Friday9AM to 6PM Local Time Kuwait| +965 2 225 7006Monday - Friday9AM to 5PM Local Time Luxembourg|Luxembourg +32 2 481 9288 Monday - Friday8:30AM to 4PM Local Time Macau|Macau 800 105 Support Available 24/7  Malaysia|Malaysia 1-800-88-0193Monday - Friday9AM to 9PM Local Time Saturday10AM to 4PM Local Time Mexico|México 95-800-210-7607 Monday - Friday7AM to 7PM Local Time Morocco|Maroc| 212 (0) 22509906 Monday - Friday9AM to 5PM Local Time Netherland Antilles|Netherlands Antilles/Curaçao 001800-8821519 Monday - Friday7AM to 7PM Local Time Netherlands|Nederland +31 20 674 4500 Monday - Friday8:30AM to 4PM Local Time New Zealand|New Zealand 0800-444-617 Monday - Friday8AM to 10PM Local Time Nicaragua|Nicaragua 001-800-2201006 Monday - Friday7AM to 7PM Local Time Norway|Norge +47 67 11 68 82 Monday - Thursday8AM to 5PM Local Time Friday8AM to 4PM Local Time Oman| +968 24567922Monday - Friday9AM to 5PM Local Time Panama|Panamá 008-01-800-5070962 Monday - Friday7AM to 7PM Local Time Peru|Perú 001-8003309840 Monday - Friday7AM to 7PM Local Time Poland|Polska +48 22 579 5700 Monday - Friday8AM to 7PM Local Time Portugal +351 214 159 307Monday - Thursday9AM to 6PM Local TimeFriday9AM to 5PM Local Time Slovakia|Slovenska Republika +421 2 5750 8303Monday - Friday8AM to 6PM Local Time Puerto Rico|Puerto Rico 800-805-7545Monday - Friday7AM to 7PM Local Time Qatar| +974 463-1401Monday - Friday9AM to 5PM Local Time Romania 0800 894682 Monday - Friday9AM to 5PM Local Time Russia| 810 80021561044 Monday - Friday9AM to 5PM Local Time Saudi Arabia| 800 8443743 Monday - Friday9AM to 5PM Local Time Dominican Republic| República Dominicana 800-148-0530Monday - Friday7AM to 7PM Local Time Singapore|Singapore 1800-394-7488 Monday - Friday9AM to 9PM Local Time Saturday10AM to 4PM Local Time Slovenia 800 80264 Monday - Friday9AM to 5PM Local Time South Africa|South Africa +27 11 709 77 10 Monday - Friday8AM to 5PM Local Time Spain|España +34 902 100 130 Monday - Thursday9AM to 6:30PM Local Time Friday9AM to 5PM Local Time St. Kitts & Nevis|Saint Kitts y Nevis 877-441-4731Monday - Friday7AM to 7PM Local Time St. Lucia|Santa Lucía 800-882-1521Monday - Friday7AM to 7PM Local Time St. Vincent & the Grenadines|San Vicente y Granadinas 877-441-4731Monday - Friday7AM to 7PM Local Time Sweden|Sverige +46 8 5900 5199 Monday - Thursday8AM to 5PM Local Time Friday9AM to 4PM Local Time Switzerland|Schweiz +41 844 822 844 Monday - Friday8AM to 6PM Local Time Taiwan| 0080-1861-011 Monday - Friday9AM to 6PM Local Time Thailand|Thailand 1800-006-007 Monday - Friday9AM to 6PM Local Time Trinidad & Tobago|Trinidad y Tobago 800-805-8035Monday - Friday7AM to 7PM Local Time U.S. Virgin Islands|Islas Vírgenes (EE.UU.) 1-877-673-3355Monday - Friday7AM to 7PM Local Time Turkey 0080035390 002 Monday - Friday9AM to 5PM Local Time UAE| 800 04413889 Monday - Friday9AM to 5PM Local Time Ukraine| 880 05020320 Monday - Friday9AM to 5PM Local Time United Kingdom|United Kingdom +44 844 3381000 Monday - Friday8AM to 6PM Local Time United States 1-800-285-1653Support Available 24/7 Uruguay|Uruguay 000-413-598-2521 Monday - Friday7AM to 7PM Local Time Venezuela|Venezuela 8001-3605 Monday - Friday7AM to 7PM Local Time

Locked Topics – Laptops General

International Laptop Warranty Contact Information | Dell US

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