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9517
May 12th, 2015 09:00
Issues with desktop and youtube
Hi there. I'm using a dell inspiron 15 (7000 series). The OS is windows 8.
I recently started experiencing 2 problems, which started at the same time. Firstly, when I enter my desktop, my icons take about 1 minute or more to appear.
Secondly, whenever I try to play a youtube video, the page freezes multiple times. Youtube's front page doesn't freeze, only pages that are actually playing a video. It eventually starts playing, though with very bad quality, but any attempt to pause the video, or use another tab while it is playing, triggers more freezes.
I haven't found any viruses on my computer, so I'm at a loss as to what's causing this. If anyone has any ideas, any help is appreciated.
DELL-Ravi Ch
9 Technologist
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7.1K Posts
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May 12th, 2015 11:00
Hi KCWG,
I would suggest you to follow the steps in the link below to optimize your system.
http://bit.ly/1yxLNNd
Also, I would suggest you to update the BIOS and Video card driver on the system. Please enter your service tag # on the link below and click on ‘Get drivers and downloads’ select the OS, then download the BIOS from BIOS section and Video card driver from Video section onto the system and install it.
http://dell.to/18r60nI
In addition, I would suggest you to uninstall and reinstall the Adobe Flash player on the system. Please follow the steps in the first link to uninstall the Adobe Flash player and then reinstall the Adobe Flash player using the second link.
Uninstall link : http://adobe.ly/ytw1wA
Install link : http://adobe.ly/mwfN1
Please let me know if this helps.
KCWG
1 Rookie
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3 Posts
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May 12th, 2015 14:00
Yep, drivers updated, and everything seems to be running fine now. Thanks!
KCWG
1 Rookie
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3 Posts
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May 13th, 2015 03:00
UPDATE: after downloading the driver updates, my PC worked an normal for the rest of today, but this morning, after having the PC turned off overnight, the problems have resumed. However, this only happens when I first launch the computer, and a restart seems to solve the issue.
DELL-Ravi Ch
9 Technologist
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7.1K Posts
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May 19th, 2015 15:00
Hi KCWG,
I would suggest you to uninstall and reinstall the video card driver from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.
After the uninstall finishes restart the system. After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then Nvidia card driver (If system is configured with discrete video card) on the system for issue resolution. Please enter your service tag # on the link above, select the operating system, and then download Video card drivers listed from Video section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.