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beljo

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47430

January 26th, 2015 02:00

Latitude E5440 audio problem

Hi!

I've been struggling with audio problem for a while which I noticed one day.

There's no sound coming from internal speakers or even when connecting headphones.

I reinstalled soundcard drivers several times but nothing changed. 

Even tried system recovery but even that didn't help.

Also I ran Dell's system test (tested sound card) but didn't hear any sound either.

Sorry for my bad english, hope you understood me.

Realtek High Definition Audio
Driver Provider: Realtek Semiconductor Corp.
Driver Version: 6.0.1.6053, 10-16-2014
Driver: c:\windows\system32\drivers\rtdvhd64.sys

Sound Interactive Test
Test Started 26.01.2015 11:45:01
Warning Message: User Selected : "Fail" 26.01.2015 11:45:19
Test Finished: Failed (Error code: WSC03-IJF) 26.01.2015 11:45:20

Jim Coates

4 Operator

 • 

13.6K Posts

January 26th, 2015 04:00

Even tried system recovery but even that didn't help.

Hello. If you performed a full system recovery and tested the audio immediately afterward with no luck, then that is a confirmed hardware failure.

Because you do not get audio from either the speakers or headphones, the failure is most likely on the motherboard and it would need replacing, or you can use a usb audio jack or other audio device as a workaround. Usb audio is independent of the audio system on the motherboard.

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