Media Buttons

Question

I've been having a problem with my media buttons on my Inspiron 6400 lately. To start, I'll just explain when I started having this problem. A couple weeks ago I somehow managed to get a whole bunch of spyware on my computer. I've since removed it - or I'm relatively certain its all gone - but I think one of the files somehow affected the drivers or software (whichever it is) for the media buttons. Now whenever I hit any media button my computer freezes... sort of. I say sort of because certain processes still run. If music is playing it continues playing, the windows key still works and ctrl-alt-delete still brings up the task manager. However, I cannot select anything in the task manager and I cannot switch windows. So essentially I have to turn off my computer and stop using the media buttons. I'm not sure if its relevant or not, but when I hit the power button one of the processes stops and everything is normal for the few seconds before it shuts down. I'm guessing I just need to download one of the drivers from the dell support, but I'm not sure which one. I've looked through them but couldn't figure out which one. Any help is appreciated.

SudeshN · Answer

hi,

Have you tried Re-Installing Dell Quickset?...

If No Please do try doing so and let us know about it.

Do you have any idea, which service is doing this? please do identify the service.

(This can be done like as follows:

Step 1:Note down all the Services running (Before launching Media).

Step 2:Launch the Media

Step 3:try to locate any new service that has started.

Step 4:If any new service(s) has triggered do let us know about the same.

)

But Before trying out the above said steps, try once re-installing the Quickset.

Message Edited by SudeshN on 05-14-2007 06:50 AM

Andude2 · Answer

Hey -           I too am experience this exact problem.  Computer runs just perfect.  When you hit the volume buttons (up/down/mute), the computer locks up.  Cursor still moves, but you can't click on anything.  CTRL+ALT+DEL brings up task manager, and I can (through a process of clicking to which nothing happens, and CTRL+ALT+DEL'ing again,) get to the processes page.  However, nothing else works.  I did reinstall the quickset buttons, but to no avail.  Tried your advice to look for a new process or which process was trying to use more CPU cycles or commit more memory, but due to the freeze, I can't find anything that pops up.  There are no new processes, so I don't think it's that, but I don't know!  I just want my volume buttons back!!   Thanks in advance!

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