No Sound Inspiron E1505

Hi Artistman,

The issue is with the internal speakers and we need to try few troubleshooting steps.

I recommend updating the Audio drivers on the computer.

I have provided a link for drivers download:

1. Visit the following website: www.support.dell.com
2. Enter the Service tag of the computer in the box provided and click “Submit”.
3. In the next page, click drop down arrow to select the Operating System which is installed in the computer.
4. Under category AUDIO, click “Download File” and save the file on desktop.
5. Double click the file and follow the onscreen instructions.

If the issue still persists, run the diagnostics on the computer.

I have provided a link below to run diagnostics:

http://dell.to/NI55sF

From the above choose Diagnostic type as Symptom and select No Sound and start running the diagnostics.

Awaiting your response!

At the advice of a previous post I did the following:

I Downloaded and installed this:  Creative Lab Sound Blaster Audigy Advanced HD Audio Driver.  It did not appear in my Devise Manager

Hi Artistman,

Lets try few more troubleshooting steps.

Lets run hardware diagnostics on the computer. Power on the computer by holding FN and Power button simultaneously. Release the power button when you see the diagnostics running.Also, do you hear windows log in sound while booting into Windows?

Awaiting your response!

I have merged the thread, please use the reply opposed to making a new thread as it makes things a bit easier to follow.

As you are reinstalling your OS see my Windows Reinstallation Guide/A Clean install of Windows XP:

http://philipyip.wordpress.com/dell-community-forums/

Correct driver installation order of drivers must be carried out otherwise you will get audio problems such as those you have experienced.

For this model in particular:

Operating System Updates

Windows XP Standalone Service Pack 2

Windows XP Standalone Service Pack 3

Internet Explorer 8

Windows Media Player 11

Microsoft .NET Framework Version 2.0

Microsoft .NET Framework Version 3.0

Microsoft .NET Framework Version 3.5

Microsoft .NET Framework Version 4.0

Microsoft Security Essentials*

Microsoft Security Essentials Latest Definition (32 bit)*

Utility

R120775 Dell Notebook Software 

Chipset

R114079 Intel Chipset 

R141246 Ricoh Card Reader 

Video

R153830 Intel Graphics

Communication

Network - Ethernet

 Network - Wireless

 Input

R120179 Synaptics Touchpad 

Audio

R171789 Sigmatel Audio 

Bluetooth

Application

R157261 Dell Quickset 

Dell Support Centre  

Note you are more likely to have the Sigmatel opposed to the Creative Labs SoundBlaster unless you customised your machine to have it.

Note you are more likely to have the Sigmatel opposed to the Creative Labs SoundBlaster unless you customised your machine to have it.

Philip, it doesn't matter if the machine is customized or not. The Audigy driver needs to "see" the Sigmatel driver, so the Sigmatel must be installed first whether or not the laptop owner bought the optional Creative Labs software.

At the advice of a previous post I did the following: I Downloaded and installed this:  Creative Lab Sound Blaster Audigy Advanced HD Audio Driver.  It did not appear in my Devise Manager Sound and Audio Devise Properties is saying No Sound Devise Devise Manager has these: Audio Codec, Legacy Audio Driver A diagnostic on No Sound says this: A diagnostic category was specified and the applicable device does not exist Please advise how to proceed.

Philip, it doesn't matter if the machine is customized or not. The Audigy driver needs to "see" the Sigmatel driver, so the Sigmatel must be installed first whether or not the laptop owner bought the optional Creative Labs software.

Hi Jimco. Thanks for clarifying I wasn't sure if it was an actual soundcard or just additional software.

I got sound!.....thanks for all your help!!

I followed your suggestions in what to download and install, with the
Sigmatel Audio being the last and SUCCESS.....I have sound!!
Thank you for your assistance and patience.
Theadirect

Great glad you are up and running. :)

We followed all of the instructions that preceded this post a

This thread is kind of messed up so let me see if I understand you.

1. You have a new installation of XP SP3?

2. You installed the Dell Notebook System Software and restarted?
3. Installed the Intel Mobile Chipset driver and restarted?

$. Downloaded the Sigmatel driver, unzipped the files, but the installer would not run?

6. Did not try to install the Creative Labs audio software?

If all that is true, you might have audio hardware failure. Run the audio tests in Dell 32-bit Diagnostics if you have the resource (or utility) cd. I don't remember if Dell was still shipping it with the computers at the time of the E1505, if that is the model you have.

I was just off to bed so will look for your reply in the a.m.

Hello Jimco,

While we realize that this thread is over a year old we hope that perhaps someone will see this. We followed all of the instructions that preceded this post and the system still does not recognize the sound card and will not install the sigmatel driver. I have also made sure that the windows audio is active and set to automatic(checked it with the services.msc). We have reinstalled XP twice now and the second time is when we found this thread.

Thanks in advance for any replies

Thank you so much for your reply. Yes i have done all of that (on my third time through) sorry i do not have the disk anymore i am trying to download that utility from the dell site. and yes i do have the 1505.

Follow the instructions here to run full F12 preboot diagnostics:

http://dellwindowsreinstallationguide.com/f12-preboot-diagnostics/#older-systems