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SteveJohng
Copper

Number 6 Numeric Keypad not working

Hi, 

I have a Dell Inspirion 5558 touchscreen Windows 10 device.  

A couple of weeks ago I noticed that the number 6 on the keypad to the right no longer works.  I have attempted to remove the keyboard to see if anything was underneath and didn't see anything.

There have been times when different key strokes would be followed by the number 6.  For instance, the letters 'c' and 'e' when typed in close succession in words like 'instance' or 'glance' the number 6 would appear.  This does not happen regularly though.  

All other keys on the keypad work fine.

Please advise.

Thanks and Merry Christmas!

Steve

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8 Replies
LSUFAN51
Diamond

RE: Number 6 Numeric Keypad not working

I'd suggest you run keyboard troubleshooting tool on the system. Please type Troubleshooting Control Panel onto [Cortana] search box, click on 'View All' , and then keyboard. Run other tools as well, see image below:

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LSUFAN51
Diamond

RE: Number 6 Numeric Keypad not working

Also,

Make sure 'Sticky keys' and 'Turn on Filter keys" are turn off.  At the bottom, left of taskbar, right click windows logo, click on Control Panel, Ease of Access, and then 'Change how your keyboard works'.

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LSUFAN51
Diamond

RE: Number 6 Numeric Keypad not working

Update keyboard driver in device manager.

https://youtu.be/qzRC31nE16I

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LSUFAN51
Diamond

RE: Number 6 Numeric Keypad not working

Lastly,

Please click on link below, hopefully it will be of help:

www.dell.com/.../{doclang}

EDIT / Keyboard, touchpad, or mouse not working correctly;

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LSUFAN51
Diamond

RE: Number 6 Numeric Keypad not working

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SteveJohng
Copper

RE: Number 6 Numeric Keypad not working

LSUFAN51,

Thank you for the assistence.  Finished testing the different repair methods and still having the issue.  Appeciate the help.

thanks!

Steve

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LSUFAN51
Diamond

RE: Number 6 Numeric Keypad not working

You could reseat the keyboard cable and see if that makes a difference.

Inspiron 15 5558 Service Manual

LSUFAN51
Diamond

RE: Number 6 Numeric Keypad not working

For further assistance, you can contact Technical Support in link below:

www.dell.com/.../Contact-Information

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