4 Operator

 • 

3.3K Posts

April 10th, 2013 22:00

Hi Awalker103,

Let’s try few more troubleshooting steps.

Check in safe mode with networking:

Check if it happens in Safe mode with Networking. Restart the computer and tapping F8 on dell logo. Select Safe mode with networking).

Below are the steps for last good configuration.

Boot to the Last Known-Good Configuration

  • Power on the system.
  • Press when the message For troubleshooting and advanced startup options for Windows, press F8 appears.
  • Choose Last Known-Good Configuration.

Use System Restore to Revert to a Previous State.

  • Restart the computer.
  • Tap during startup until the Windows Advanced Options menu appears.
  • Press until Repair Your Computer is highlighted, and then press .
  • In the System Recovery Options window, click to select your language, and then click Next.
  • Log in as a user with administrative rights, and click OK.
  • From the Choose a recovery tool menu, click System Restore.
  • In the System Restore window, click Next.
  • Click the Show restore points older than 5 days checkbox for a complete listing of restore points.
  • Click to select a restore point.
  • Click Next and then click Finish.
  • Click Yes in the confirmation window.
  • Click Restart after system restore successfully completes.
  • If you encounter any error messages during the restore process, follow the on-screen instructions to correct the error.

Awaiting your response!

3 Posts

April 12th, 2013 12:00

I tried it and it does the same thing. I sign into my laptop and in a minute it log off and restarts.

4 Operator

 • 

3.3K Posts

April 13th, 2013 02:00

Hi Awalker103,

Kindly check the option of Disable automatic restart. Now restart the computer and check if the computer restarts.

  1. Right-click My Computer, and then click Properties.
  2. Click Advanced system settings.
  3. Click the Advanced tab.
  4. In the Startup and Recovery section, click Settings.
  5. Click to clear the Automatically restart check box.

If the issue persists, I recommend using the computer in safe mode with networking (restart the computer and tap F8 on Dell logo and select safe mode with networking).

Check the behavior of computer in safe mode.

Awaiting your response!

3 Posts

April 17th, 2013 15:00

I tried the system restore and Dell DataSafe Restore I still have the same problem. I sign in after less than a minute the computer log off and restarts. I even tried safe mode it does the same thing. I just want the information of where to send  in my laptop for repair. Can someone please provide me with that information?

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