Hi,

I would suggest you to check the settings of the keyboard in Control Panel. Please follow the steps below:

1. Click on Control Panel
2.  Ease of Access Center
3.  Make the keyboard easier to use
4.  Uncheck 'Turn On Mouse Keys'
5.  Click Apply & OK

Please check if the issue is resolved and reply with the results.

Thanks and Regards
Priyanka S
#iworkfordell

That option is already turned off... never was on.  Only option checked on that page is

Turn on Toggle keys by holding down the NUM LOCK key for 5 seconds... I just turned that off as well (never liked it)

Also noticed that Shift ^ key is doing it as well.

Hi,

Good to know that the issue is resolved.

Let me know if you have further questions. I will be glad to assist you.:emotion-1:

Thanks and Regards
Priyanka S
#iworkfordell

OK, where were you with this answer a month ago?   Thank you for saving this person the nightmare I had with tech support getting the same problem fixed.   Two replaced keyboards and a motherboard and they suggested that I format my computer.   So glad I didn't because this was the solution.   So simple.  Thanks.

Linda

Well I didn't have the notebook a month ago.  I just got it.  Note that i am the customer, not a Dell support person and I found the answer on my own not via Dell support since I didn't have time to mess with calling in yet.

I was pretty sure this was not a hardware problem since it smelled too much like a cute feature.  It did have a benefit if you were wanted it as it provided a simple way to enter International characters.  But as a touch typist and a programmer where ' " and ^ are all very common keys, was very annoying.

I came to the forum first since i figured I could not be the only one that had run into this, but did not find any help here.  The reply to my posted solution by  DELL-Priyanka_S was a bit annoying since he never came up with the answer either and his offer of further support is rather specious..

After not finding the answer here, I started to search the net in general and found the solution fairly quickly once I took some time to find it.

I'm rather shocked that you would have had 2 keyboards and a motherboard replaced by Dell Tech support over something like this as it clearly was not a hardware issue and they should have known that.  This is the furst Dell product I've bought in many many years I've not used Dell support yet, but that is not a comforting thought that they would not know the answer to such an obvious solution without much hesitation.

"I've not used Dell support yet, but that is not a comforting thought that they would not know the answer to such an obvious solution without much hesitation."

My point exactly.   What is frustrating is that they kept wanting me to format the computer.   Seriously?  Really?  Don't be using the "F" word that lightly.   I would have had to back up a lot of stuff and they had no way of knowing if I had an external hard drive to use.  They just assumed that I would go out and buy one to do this.  Certainly, there was not mention of a "cloud" or "online backup" recommended.  

In the end it worked out, but it should never have taken that long.   I answered a "feedback survey" email.   With all that they put me through, you would have thought I would have received a response with at least an apology.  Nothing.

Hope I don't have to go through tech support again.   My first phone call, I was transferred five or six times.   Each time, I had to give my name, phone number, email and the computer serial information.   Annoying to say the least.  

I did a google search for the answer, but I don't think I was using the right words.   Oh well.  It's over now.   I hope other people can benefit from my experience.

Linda

Nice...SPAM!   "Go to , they gonna help you.'

Question?   They gonna help you learn proper grammar?  Sorry.  Are they going to help you learn proper grammar?

Linda

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