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9 Posts
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2341
XPS 15 freezes on Facebook scrolling
Hi,
I received my XPS 15 (9550) yesterday and have a lot of complete freezes. the laptop just freezes and i cannot press any more buttons or do anything... the only option is to hold down the power button and restart.
i can reproduce the error when i scroll a bit fast through facebook, so it seems to be related to the graphics driver.
does anyone have the same problem or knows how to fix it? i already tried a complete system reset, but it didn't work.
THX
Shinobi82
9 Posts
0
April 26th, 2016 08:00
Dell changed my motherboard today and now it seems fixed. Definitely a hardware error!
DennisAme
17 Posts
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April 25th, 2016 02:00
Hi!
I recognize your issue. I assume you're using Microsoft Edge when you're scrolling through Facebook right? I had the exact same problem happening a while ago (screen freezes randomly and I can't do anything but hold the power button and restart). It didn't happen for weeks but a few minutes ago the issue occurred again.
Can you indicate which Intel Graphics Driver you're using? Mine is 20.19.15.4390 (newest available on the Dell Support website). I'll try using the Intel Beta driver now, because there's several other issues that Intel already fixed in newer drivers (like the Windows Maps app not showing roads) but Dell hasn't released those yet. Will post here about my experience with the latest Beta driver (15.40.20.4404).
In the release notes, Intel says "solved BSODs, Crashes, and Hangs across a number of applications"
https://downloadmirror.intel.com/25848/eng/ReleaseNotes_GFX_15%2040%204404.pdf
DennisAme
17 Posts
0
April 26th, 2016 07:00
So far, so good! Beta driver 15.40.20.4404 fixes the following problems for me:
No crashed/BSODs/etc. so far. Super happy with this driver and can't wait until Intel officially releases it so that Dell can publish it for all XPS 15 9550 users!
DennisAme
17 Posts
0
April 27th, 2016 02:00
Hmm strange, but good to hear it's fixed now. Please keep us posted on your experiences! Can you indicate which driver version you're using now? Device Manager > Intel HD Graphics 530.