XPS 15z Crack/Bezel issue

Question

Hey there, a couple days ago i took my XPS 15z (2011 model) out of my backpack and noticed a crack along the corner of the 'ridged bar' connecting the keyboard to the monitor. I have no idea how it happened, it doesn't affect the performance of the laptop (so i think), it is just visually unappealing. Also like many other XPS15z owners, the chrome bezel is seriously chipping on the left side of the laptop and it is very sharp and ugly. what steps should i take to get these repaired?

Also how can i keep the outside of the laptop looking new, i got some light scuff marks on it.

Thanks

DELL-Sujatha K · Answer

Hi Alfredwkh,

I suspect that there may be a physical impact which has caused this crack. We need to check if the system has warranty. Please send a private message with the service tag of the system to check the warranty details.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Alfredwkh · Answer

I couldn't find your friend request, so i sent you one. and i also sent you an inbox regarding my service tag.

DELL-Sujatha K · Answer

Hi,

This customer conversation was taken offline for privacy reasons. As the system was is of warranty, the solution to this issue is Out of warranty sercvice which is a fee based support. If you continue to experience issues, please start a new thread.

Locked Topics – Laptops General

XPS 15z Crack/Bezel issue

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