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101468
March 3rd, 2013 05:00
ePSA error code 2000-0151
Hello.
Recently my laptop has had a few issues. It all started when I finally created my McAffee account and let my subscription start. Then my computer slowed rapidly, then yesterday it had some real issues turning on. I spent most the day trying and about 5 hours running a boot kit start scan thing, which scanned my computer before it turned on. In which it found several corrupted files - then at about 6% complete (5 hours) it crashed.
I then followed to complete a start-up repair. Which sort of worked - I could log in again but it was still slow, internet browsers wouldn't work and the language for everything was changed to webdings - so I couldn't really do anything.
Then I logged onto a different computer and started researching it. And did an ePSA test and got
Error Code: 2000-0151
Validation: 110968
MSG: Hard Drive 0 - S/N TE95113RGYBUS Incorrect Status = 3E SMART predictable failure
Doing some more research I found I should re-run the test, check cables and connections, and reflash the latest BIOS.
I have a Dell Inspiron 14z 5423 laptop. So I can't really check cables and connections without opening it up. Voiding the warranty which lasts until October 2013. I have tried to restore factory settings, as although my files are important - they are pretty much all corrupted anyway so to plug in an external hard-drive would only infect that. I just want my laptop working again. Also I don't know what reflash the latest BIOS and a Google search didn't help.
More infomation:
I can no longer get the log in screen - it has the Dell logo loading, starting windows - a blue screen flashes for about 1/2 second then the whole starts again.
Does anyone know how I can fix this as quickly as possible.
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ejn63
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March 3rd, 2013 06:00
You're going to need to have Dell replace the hard drive, which is faulty. If you don't have a backup of the data, purchase a 2.5" USB drive case and remove the hard drive from the system -- mount it in the case. Then attach the case to a working system by USB and dcopy the data you need.
DO NOT FLASH THE BIOS! You MUST replace the hard drive FIRST -- flashing the BIOS with the bad hard drive is just an invitation to a dead mainboard.
ejn63
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March 3rd, 2013 06:00
The answer to the first question depends on the system model - some drives are customer-replaceable; others are not.
The warranty will cover the replacement of the drive - it won't cover your data backup (or recovery if that becomes necessary).
andrewpayn
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March 3rd, 2013 06:00
Will removing the hard drive void the warranty?
Will my warranty cover this?
andrewpayn
5 Posts
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March 3rd, 2013 07:00
O.K.
Thanks, I speak to them tomorrow when the lines are open.
Thanks for your help!