OMG! I have the same exact problem. I like this computer, but it looks exactly like yours. The support agents at Dell only want to push me to buy/update my warrenty. I asked why I should pay more for a crap product. I paid almost $1000 for this thing!  This should be a recall. surely there are thousands of others like us out there.  Please email me if you find out what to do. I am searching myself too. The last advise I received from Dell today from the third person I spoke to there was to post feedback on their feedback page.

Thanks,

Angela

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Our organization has four of these laptops and we have EXACTLY the same issue. Excellent laptop but the covers must be repaired. 

I cannot believe this hasn't been a recall issue.  Our employees are professionals that are careful with their laptops.  I have no idea why this has happened.

What can we do?

Melissa