Audio problems

Question

My Latitude E6520, Here is my service code(serial number from command prompt): and Express  code: . It has  lost sound since the time I plugged in my headsets. The speakers went silent, at first it used to take long for them to respond and the time became longer as I continued using my headset, now they've gone silent for like forever. My device is operating on Wins 10: 64-bit. Please I need help.

Mary G · Answer

This a public forum for users not Dell Support. Edit your post to remove the tag and code. That's not allowed in this forum. Use the 3 dots on the upper right of your post to edit it. Users here should be able to help with your problem.

XPS_Man · Answer

Step 1 should be to reinsatll Audio drivers

If you have already done it.: Dell machines are mostly dependent on Realtek Driver and WaveMaxx to function internal speakers and headphones

1. In Task manager > startup . Make sure WaveMAxx and Realtek are Enabled

2 RUN > MSCONFIG > Services . Waves Audio and Realtek both should be checked

Reboot and everything should work fine

hconist · Answer

Thanks very much, would you please walk me through how to enable them because I can't see i

XPS_Man · Answer

Open Task manager , Click on Start up Tab

You should see WaveMaxx Audio , Right click and choose enable and reboot.

If WaveMaxx is not there than required driver is missing reinstall Audio Driver.

I looked at Support Site and there are no Drivers for Windows 10

Try Realtek Website for drivers.

Latitude

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