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Blue Screen of Death
Purchased (2) Latitude7480 laptops in February 2018. One runs just fine while the other began having problems after only 6 months. Problem has persisted, even after doing a system restore. Continually get a blue screen & sometimes get a flashing screen. Have contacted Dell since I'm not a computer wizard and am only told to "send it in". This is a work laptop that was intended to be used daily. Don't have the option of going without for days on end. Rather we're fighting it daily to just be able to get a few things done before another blue screen. Pretty sad that that's our only option for any kind of productivity, huh? I thought there was on-site service available, which is what we were told but cannot seem to get that kind of help. I am at my wits end with Dell. Will be purchasing a Mac (which infuriates me since this we just spent the money 12 months ago on this POS). Just need to get this one fixed so we can sell it & be done - I won't sell someone a worthless computer like Dell did. Any suggestions on repair services in the Kansas City area since Dell can't seem to fix (doesn't WANT to fix) the corrupted machine they built & sold?????
nyc10036
5.6K Posts
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March 2nd, 2019 10:00
The first thing I would do is run Dell Diagnostics.
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Dell-Alan D
3 Apprentice
3 Apprentice
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1.2K Posts
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March 4th, 2019 06:00
@KKunard thanks for getting in touch. It sounds like you have 2 separate issues here, a continuous blue screen error and a flickering screen. Let's try and tackle these issues separately and see if we can get a better understanding of what is causing them.
Please be advised that if you do have a mail in warranty only and the system does require hardware replacement, the system will need to be sent away for repairs. There are no alternative service options.
Flickering screen - a) When you flickering screen, do you mean you looese video completely for a second or two i.e the screen goes completely blank?
b) How often does this issue occur?
c) Is it the LCD screen the goes blank or is it any screen connected either directly or via dock?
d) Have you noticed if this issue is more prominent if the system has been put to sleep and then woken up?
e) Are you running the latest BIOS and drivers on the system?
Blue screen f) How often is the bluescreen happening?
g) Does it appear before Windows loads or after Windows loads?
h) Do you get any blue screen stop codes or error messages when the system fails?
i) Do the ePSA diagnostics return any error codes when run on the system? (To run the ePSA diags, hold down the Fn key and power on the system)
j) What operating system are you running?
k) Is it the one that Dell installed on the system?
I hope this helps and I look forward to your reply
Alan