E5470 overheating

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Same issue here. 

I did Windows update last night and then the SupportAssist scan which showed three updates, including a “critical” Bios update. 

Immediately after, my computer started overheating and shutting down. I can kill a bunch of processes and use the computer most of the time, but it still gets hot and shuts down. 

I’m almost certain it was something in that update. 

ironically, I can’t run SupportAssist because it overheats during the “Scan Hardware” phase and shuts down every time.  Seems to happen when the processor temp hits 100 degrees C. 

Just did SupportAssist scan again and at the end of the Hardware scan, there’s a process called Stress Test. That’s when my fan turns on, temps spike to 100 and the computer shuts down. 

but I never get the results of my stress test.  I believe it’s a “fail.”

I'm having the exact same problem!

Is there already a soltution for this?

regards

Me too this issue begin like 1 month ago, and internal hardware is clean, i get the following message on event viewer

The system was shut down due to a critical thermal event.
Shutdown time = 2020 - 05 - 02T23: 03: 49.352464700Z
ACPI Thermal Zone = Intel (R) Dynamic Platform Thermal Framework
_CRT = 373K

I will try changing thermal pad on CPU but I'm sure is software issue begin after update.

I'll try to dig up the details...  but I somehow reduced the max speed of my processor.  I ran it at a few different levels and if I remember correctly, I set it to run at 80% capacity and I haven't had any issues since.

Presumably I'm missing out on some processor power at peak usage, but I haven't noticed it... and regardless, it's better than the computer shutting down in the middle of work.

As the original poster said...

Go to Edit Power Plan, Advanced Settings, Processor power management, Maximum processor state.

I have it set at 85% for both battery and plugged in.

Not ideal, but better than the alternative...

Hello,

I never had this problem before I updat (today) from the BIOS 1.21.6 to the latest version 1.22.3.

Does the latest version brings any new "bugs"? With it even one simple CINEBENCH R15 or R20 pass is impossible... I regret flashing the BIOS.

Thank you for a quick fix !

i have the same problem on e5470, any solutions?

Ok, thanks to the following link I fixed the problem:

https://www.ultrabookreview.com/37095-dells-disabling-undervolting-on-their-laptops-heres-how-to-re-enable-it/

What really happened?

Until now I was using throttlestop and doing undervolting and using the BIOS 1.21.6. Everything was fine. After flashing the BIOS to the version 1.22.3 I observed overheating/reboot issues and a big drop of performances. The reason is undervolting was blocked by the latest BIOS 1.22.3. It seems to be a very recent Intel et OEM decisions. I don't blame them for blocking undervolting especially, I blame Intel for not beeing able to provide CPU working fine at stock settings!

To fix this, you have to:

1) Downgrade the BIOS to a previous fin version (1.21.6 for the Latitude E5470). Make sure to put ON the downgrade option in the BIOS before trying to downgrade.

2) After downgrading reset the BIOS to factory settings. It is absolutely necessary (if you want tu unlock again undervolting features) and then restart.

2) Restore your custom settings as you want (like forbidding BIOS UEFI auto-updates through OS) and restart.

After that, the Latitude is back the shape. Now, I'm done with BIOS updates with that computer and with Intel at all!

PS: Intel's explanation here: https://www.intel.com/content/www/us/en/security-center/advisory/intel-sa-00289.html

@Graon  I try downgrade bios to 1.21.6, but  downgrade Intel ME is faild. did you have this problem?

Yes, I had this "problem" while downgrading the BIOS. But actually Intel ME seems to work fine with the latest firmware provided by the BIOS 1.22.3 although I downgraded it to the version 1.21.6. In Windows the device Intel Management Engin Interface works fine.

What about you?

If not, try maybe the BIOS recovery option on your system and see if that resolves this issue for you, instructions on how to do this here: https://dell.to/2uAiHha

@Graon  i have found solution. It's work on 1.22 version. 

• Enter to Bios settings
• Select performance card 
• Uncheck intel turbo boost

After this problem disapper

@abaka85 

Maybe you only fixed the problem of overheating thanks to the lower frequencies of your CPU (without the activation of turbo). I wanted to keep turbo and especially software undervolting possibilies what BIOS 1.22.3 does not allow. Downgrading to 1.21.6 was my solution (event though Intel ME firmware downgrade failed).

I am having the same problem with my 2017 out of warranty Latitude E5470. After BIOS 1.22.3 update 3 days ago, the overheating and shut down is frequently.

Description: This package contains the Dell system BIOS update. BIOS is a firmware that is embedded on a small memory chip on the system board. It controls the keyboard, monitor, disk drives, and other devices. This update addresses the Intel Security Advisories INTEL-SA-00289, INTEL-SA-00317, INTEL-SA-00241, INTEL-SA-00260, and INTEL-SA-00254. A security advisory is a statement when a product is impacted by a security vulnerability and a remedy is available.

Important Information: Once BIOS is upgraded, you cannot downgrade BIOS EXE/ Recovery (RCV) to the versions before 1.1.8 due to restrictions.

I tried everything:

Downgrade and restore factory settings of BIOS (not worked);

Format everything and reinstall Windows (not worked);

Undervolt in -130mV (not worked);

Disable Turbo Boost ("worked" but CPU was slower than before);

Limit in 85% the CPU in Power Settings ("worked" slower).

Now I will try an internal clean and thermal paste replacement.