We have been getting this issue reported on several systems
The workaround is to disconnect the battery (or remove the AC and wait for the battery to drain) and turn it on again, it will complete the update without an error.
We have been getting this issue reported on several systems The workaround is to disconnect the battery (or remove the AC and wait for the battery drain) and turn it on again, it will complete the update without error
This has happened in my recent deployment to all variations of the Latitude 3420 series while deploying within Windows 11 Pro OS using the download file or the Dell Support Assist app. The only workaround to get past this is to remove the battery cable or wait for the unit to power down as others have reported.
BIOS 1.22.0 has been pulled from the website and another version is already in development. The workaround is to revert back to 1.20.0 via F12 menu and OS recovery option.
I just had this happen on a Latitude 3520 that is relatively new. After multiple hours of being stuck I decided I'd unplug everything and hold down the power button in hopes that when it came back on it would finish. The laptop is completely unresponsive to holding down the power button. Now I guess it's going to be a race between it finishing and the battery life.
Obviously a common problem that Dell should be quick about fixing. Not good for a lay person to have to deal with this. Win 11 Pro with Dell Command updates latest BIOS. Lat 3520
Unplug the power and let the battery drain to force shutdown - it takes around 2 hours for a fully charged battery to drop below 50% for it to shut down.
Once shut down, plug the power back in and let it charge for about 10-20mins for the battery to reach over 50% then boot the machine back up. It will then initiate the BIOS recovery.
If you can't wait for 2 hours, you'll have to unscrew the back plate to disconnect the battery.
I just had this same problem on an XPS laptop. I didn't have my tools to take off the back, so I connected my phone via USB-C and charged it via the Thundberbolt USB-C port on the laptop. While it was charging I had the flashlight on, and I also had the brightness set to the highest while watching a 2 hour youtube movie. The laptop shut down in an hour so I saved myself an hour of waiting. I also only had to wait 10 minutes on the charger before I was able to get it to boot. It restarted the update and was able to complete saving the manifest right away. What a pain.
Same thing on XPS15. Great suggestion to deplete battery quickly - I charged my iPad from the laptop.
After a few minutes recharging, the BIOS upgrade (to 1.15.2) completed that last step. BUT - then I got BSOD - Inaccessible Boot Device. It turns out that the BIOS update had reset my primary SSD to RAID. I changed back to AHCI in the BIOS and it booted OK immediately.
I had good phone support from Dell for XPS 15 9510. Was advised that BIOS should end up as 1.16.0, which it did after following this:
Please Keep the AC Adapter connected to the computer and press the Power button for 25 to 40 seconds until the battery charging LED blinks twice and then the release power button triggers Real Time Clock (RTC) reset. After the computer reboot, go to the BIOS setting, and the BIOS version is the target version successfully.
My laptop is 5290 2 in 1 have a same problem. Stuck when the process of update firmware. I don't know why the update firmware is working for dell 5290 2in1. I hope the technician from Dell serious to solve this problem. I am a new one who trying to operate dell product. But i so far i am not satisfied because this problem. I never meet this problem from others brand product.
Angie B.
2 Posts
0
October 18th, 2022 11:00
We have been getting this issue reported on several systems
The workaround is to disconnect the battery (or remove the AC and wait for the battery to drain) and turn it on again, it will complete the update without an error.
Regards,
Angie B.
Dell Pro Support Team
Angie B.
2 Posts
0
October 18th, 2022 11:00
Hello,
We have been getting this issue reported on several systems The workaround is to disconnect the battery (or remove the AC and wait for the battery drain) and turn it on again, it will complete the update without error
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 19th, 2022 08:00
The team needs clarification from all.
Does the issue happen by installing the update from within Windows -and/or- by installing the update via the restart, F12 menu?
SuperSnake79
1 Message
0
October 19th, 2022 14:00
This has happened in my recent deployment to all variations of the Latitude 3420 series while deploying within Windows 11 Pro OS using the download file or the Dell Support Assist app. The only workaround to get past this is to remove the battery cable or wait for the unit to power down as others have reported.
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 24th, 2022 06:00
BIOS 1.22.0 has been pulled from the website and another version is already in development. The workaround is to revert back to 1.20.0 via F12 menu and OS recovery option.
MrRogers83
6 Posts
0
November 22nd, 2022 15:00
I just had this happen on a Latitude 3520 that is relatively new. After multiple hours of being stuck I decided I'd unplug everything and hold down the power button in hopes that when it came back on it would finish. The laptop is completely unresponsive to holding down the power button. Now I guess it's going to be a race between it finishing and the battery life.
elanmike
1 Rookie
•
12 Posts
0
November 22nd, 2022 19:00
Obviously a common problem that Dell should be quick about fixing. Not good for a lay person to have to deal with this. Win 11 Pro with Dell Command updates latest BIOS. Lat 3520
DELL-Nat M
Community Manager
•
3.6K Posts
0
November 23rd, 2022 04:00
Check if @IMOperations reply on this thread can help you.
Unplug the power and let the battery drain to force shutdown - it takes around 2 hours for a fully charged battery to drop below 50% for it to shut down.
Once shut down, plug the power back in and let it charge for about 10-20mins for the battery to reach over 50% then boot the machine back up. It will then initiate the BIOS recovery.
If you can't wait for 2 hours, you'll have to unscrew the back plate to disconnect the battery.
BigEHead5
1 Message
1
November 29th, 2022 12:00
I just had this same problem on an XPS laptop. I didn't have my tools to take off the back, so I connected my phone via USB-C and charged it via the Thundberbolt USB-C port on the laptop. While it was charging I had the flashlight on, and I also had the brightness set to the highest while watching a 2 hour youtube movie. The laptop shut down in an hour so I saved myself an hour of waiting. I also only had to wait 10 minutes on the charger before I was able to get it to boot. It restarted the update and was able to complete saving the manifest right away. What a pain.
chrisdahl
1 Message
0
December 1st, 2022 14:00
Same thing on XPS15. Great suggestion to deplete battery quickly - I charged my iPad from the laptop.
After a few minutes recharging, the BIOS upgrade (to 1.15.2) completed that last step. BUT - then I got BSOD - Inaccessible Boot Device. It turns out that the BIOS update had reset my primary SSD to RAID. I changed back to AHCI in the BIOS and it booted OK immediately.
Ape22
7 Posts
0
December 23rd, 2022 08:00
I had good phone support from Dell for XPS 15 9510. Was advised that BIOS should end up as 1.16.0, which it did after following this:
Please Keep the AC Adapter connected to the computer and press the Power button for 25 to 40 seconds until the battery charging LED blinks twice and then the release power button triggers Real Time Clock (RTC) reset.
After the computer reboot, go to the BIOS setting, and the BIOS version is the target version successfully.
Kindly visit our support website to update the drivers: https://www.dell.com/en-uk
Regards,
Shayani Chakraborty
Dell Technician
Dell EMC | EMEA PON Services
FRANPLV
10 Posts
0
February 16th, 2023 12:00
OPTIPLEX 7000 - started update, and stuck on reboot screen - tried 2nd time - same result.
Adhitomo
1 Message
0
October 11th, 2023 19:31
My laptop is 5290 2 in 1 have a same problem. Stuck when the process of update firmware. I don't know why the update firmware is working for dell 5290 2in1. I hope the technician from Dell serious to solve this problem. I am a new one who trying to operate dell product. But i so far i am not satisfied because this problem. I never meet this problem from others brand product.