Browse Community
Help
Log In
Responses(18)
Solutions(2)
Shilpashaw
1 Rookie
•
2 Posts
2
July 15th, 2021 05:00
So I had same problem on a Inspiron 5490, just a bit to add ,...
First of all, go to device manager.
Then right click on Intel(R) Smart Sound Technology (Intel(r) SST) OED.
Click on uninstall the driver and make sure you check the box that says delete the driver software for the device, then uninstall.
Restart the pc.
then ,
Elisa N.
4 Posts
0
October 8th, 2020 09:00
I found a fix: https://www.youtube.com/watch?v=szAy9rDRuzo
-Open properties for the Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller
-Click on the Driver tab
-Click Update Driver
- Click Browse my computer...
-Click Let me pick...
-Select High Definition Audio Controller
-Click Next & drivers will install
-Click Close
-If necessary, Scan for hardware changes.
I started imaging another 5300 with the same issue. This solved the issue on both devices.
October 7th, 2020 13:00
I'm inclined to agree, but I wanted to exhaust all my options. Thanks for the sanity check
nyc10036
4 Operator
5.6K Posts
If it is just one among hundreds, it would point to a hardware problem.
vhardianto
1 Message
February 27th, 2021 09:00
Please download the audio driver from dell website : https://www.dell.com/support/home/en-id/product-support/servicetag/0-Tm1WQmZpUUlXd1hxYUNqOHp6NGJVdz090/drivers
The driver is Realtek-High-Definition-Audio-Driver_2GRMM_WIN_6.0.8940.1_A07_01 not Intel. Now my audio working normal.
happyhearttreasures
1
April 3rd, 2021 08:00
I do not have "High Definition Audio Controller" as an option. Any ideas???
April 5th, 2021 08:00
This is the driver we ended up throwing at any 5300's or 5310's that had audio issues, and it fixed the large majority of them:
Realtek High Definition Audio Driver, Version 6.0.8963.1, A01
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=6nfh2
blouche
3 Posts
June 2nd, 2021 07:00
You have to pick it in Microsoft when you manualy choose a driver.
Beware to change the driver of the "controller" and not the faulty "OED"
nnuhc
June 22nd, 2021 06:00
Same! Any solutions?
boeing787
October 9th, 2021 23:00
this solves the issue
(3312) FIX Intel(R) Smart Sound Technology (Intel(R) SST) Audio stop working Windows 10 bug 2018. - YouTube
Anjali Shaik
December 4th, 2021 20:00
Thank you so much... It worked !!!
TMCress
March 11th, 2022 11:00
I had the same problem with my Dell Inspiron laptop. This worked for me:
1. The driver that includes this part won't update. Must be reinstalled.
2. I went to Dell.com\support\drivers and put in the service tag for my laptop.
3. Ignore message that your drivers and up to date.
4. Chose the Realtek HD audio driver for download and install.
5. The error message for the Intel(R) Smart Sound Technology (Intel(R) SST) OED went away
microphone now working plus erratic Bluetooth audio fixed.
DELL-Cares
Moderator
27.6K Posts
March 26th, 2022 04:00
Hello, We see you are looking for assistance. If you need our help, you can start a Private message with us and we will be happy to assist you.
octaaaaaaaaa
I tried the solution provided. But when looking for the driver's I didn't find a realtek driver. Is there anyway to download it?
danbrady143
July 5th, 2022 09:00
This worked for me!
Dell Support Resources
View All
Top
Shilpashaw
1 Rookie
•
2 Posts
2
July 15th, 2021 05:00
So I had same problem on a Inspiron 5490, just a bit to add ,...
First of all, go to device manager.
Then right click on Intel(R) Smart Sound Technology (Intel(r) SST) OED.
Click on uninstall the driver and make sure you check the box that says delete the driver software for the device, then uninstall.
Restart the pc.
then ,
Elisa N.
1 Rookie
•
4 Posts
0
October 8th, 2020 09:00
I found a fix: https://www.youtube.com/watch?v=szAy9rDRuzo
-Open properties for the Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller
-Click on the Driver tab
-Click Update Driver
- Click Browse my computer...
-Click Let me pick...
-Select High Definition Audio Controller
-Click Next & drivers will install
-Click Close
-If necessary, Scan for hardware changes.
I started imaging another 5300 with the same issue. This solved the issue on both devices.
Elisa N.
1 Rookie
•
4 Posts
0
October 7th, 2020 13:00
I'm inclined to agree, but I wanted to exhaust all my options. Thanks for the sanity check
nyc10036
4 Operator
•
5.6K Posts
0
October 7th, 2020 13:00
If it is just one among hundreds, it would point to a hardware problem.
vhardianto
1 Message
0
February 27th, 2021 09:00
Please download the audio driver from dell website : https://www.dell.com/support/home/en-id/product-support/servicetag/0-Tm1WQmZpUUlXd1hxYUNqOHp6NGJVdz090/drivers
The driver is Realtek-High-Definition-Audio-Driver_2GRMM_WIN_6.0.8940.1_A07_01 not Intel. Now my audio working normal.
happyhearttreasures
1 Message
1
April 3rd, 2021 08:00
I do not have "High Definition Audio Controller" as an option. Any ideas???
Elisa N.
1 Rookie
•
4 Posts
0
April 5th, 2021 08:00
This is the driver we ended up throwing at any 5300's or 5310's that had audio issues, and it fixed the large majority of them:
Realtek High Definition Audio Driver, Version 6.0.8963.1, A01
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=6nfh2
blouche
1 Rookie
•
3 Posts
0
June 2nd, 2021 07:00
You have to pick it in Microsoft when you manualy choose a driver.
Beware to change the driver of the "controller" and not the faulty "OED"
nnuhc
1 Message
0
June 22nd, 2021 06:00
Same! Any solutions?
boeing787
1 Message
0
October 9th, 2021 23:00
this solves the issue
(3312) FIX Intel(R) Smart Sound Technology (Intel(R) SST) Audio stop working Windows 10 bug 2018. - YouTube
Anjali Shaik
1 Message
0
December 4th, 2021 20:00
Thank you so much... It worked !!!
TMCress
1 Rookie
•
1 Message
1
March 11th, 2022 11:00
I had the same problem with my Dell Inspiron laptop. This worked for me:
1. The driver that includes this part won't update. Must be reinstalled.
2. I went to Dell.com\support\drivers and put in the service tag for my laptop.
3. Ignore message that your drivers and up to date.
4. Chose the Realtek HD audio driver for download and install.
5. The error message for the Intel(R) Smart Sound Technology (Intel(R) SST) OED went away
microphone now working plus erratic Bluetooth audio fixed.
DELL-Cares
Moderator
•
27.6K Posts
0
March 26th, 2022 04:00
Hello, We see you are looking for assistance. If you need our help, you can start a Private message with us and we will be happy to assist you.
octaaaaaaaaa
1 Message
0
March 26th, 2022 04:00
I tried the solution provided. But when looking for the driver's I didn't find a realtek driver. Is there anyway to download it?
danbrady143
1 Message
0
July 5th, 2022 09:00
This worked for me!