Please DM us below information as I have few questions to understand the issue better:
1. How long have you been facing the issue? 2. Have you made any recent hardware/software changes to the system? 3. Did you notice any Windows update that took place recently?
Hi, It started happening around a week around, It all works fine if the laptop is open, When he shut the lid , that when its starts happening, I have replaced the mouse to a wired mouse, still the same Could there an an issue with the USB C cable connecting the docking station ? Regards
DELL-Jesse L
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January 26th, 2021 08:00
DELL-Jesse L
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January 27th, 2021 10:00
jwc72,
We are following up with the request for information.
jwc72
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January 29th, 2021 01:00
DELL-Cares
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January 29th, 2021 01:00
Please DM us below information as I have few questions to understand the issue better:
1. How long have you been facing the issue?
2. Have you made any recent hardware/software changes to the system?
3. Did you notice any Windows update that took place recently?
DELL-Cares
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January 29th, 2021 04:00
Please DM us regarding the issue.
Just to confirm, are you facing the same issue even with the external mouse?
jwc72
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January 29th, 2021 04:00
jwc72
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January 29th, 2021 07:00
Having the same issue with a wired mouse
DELL-Jesse L
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January 29th, 2021 07:00
jwc72,
Have you gone into the mouse properties and adjusted the sensitivity?
jwc72
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February 1st, 2021 01:00
hey
tried that, no luck
I we going to buy an new USB-C docking station
Cheers
DELL-Cares
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February 1st, 2021 01:00
Hi, did you isolate the issue to the dock? If it is a Dell dock we could look into the issue. Please direct message us.