Open Smart Card Reader Slot

Question

Received my Dell Latitude 9520 2 in 1 laptop. My laptop did not come with a Smart Card reader, but there is an open slot on the left side of the laptop. No Smart Card reader hardware, just an open slot. Does Dell have an insert to plug this slot? What kind of outfit is Dell, to send out a laptop with an open slot for dust or debris to enter?

DELL-Cares · Answer

Hi,

Thank you for writing to us here about the order.

Please share the order number & name used for verification reasons. I'll have this checked.

I also did check the model & see that the smart card reader is optional.

-Anita

2Lee · Answer

Name: To Lee  The smart card reader was not included in this order. The laptop should not have come with a card slot or the slot should have been properly covered.

DELL-Cares · Answer

Please edit the post from public viewing for security reasons as it has the order number.

Thank you for the details. While I get your point but as the port is optional in this case so it is like this.

I'll surely pass on the feed back to the back-end teams about the product.

-Anita

2Lee · Answer

How do I edit the post from public viewing?

DELL-Cares · Answer

You need to open the post & remove the details or can delete the post having the details.   -Anita

DELL-Cares · Answer

Got it.  In that case the same cannot be removed now.   -Anita

2Lee · Answer

I can only Mark as New,  Bookmark,  Subscribe,  Mute,  Permalink,  Accept a Solution,  Print,  Email to a Friend,  Report Inappropriate Content.

2Lee · Answer

Edit Reply is no longer available. Timed out.

2Lee · Answer

I was aware a Smart Card Reader was NOT included. The Cart Details confirmed it was NOT included.  However, I am surprised the laptop arrived with an open slot for the Smart Card Reader. There is an open slot that serves  no purpose, only to allow dust and debris  to enter. You would think Dell would install a cover for this slot before  shipping it.  Does Dell have a fitted slot cover I can purchase, similar to the one pictured in the video?     Dell Sales should more accurately describe laptops they sell.    To Lee    See cover for Smart Card Reader slot (4:45 mark).  Unboxing video of Dell Latitude from Dell website, under Features.  https://youtu.be/xhFbKlv34uw

DELL-Cares · Answer

I get your point & in orders where the card reader is optional there is a dummy card holder/cover which is provided but I'm not sure if it was missing from the order or it was not included in it.

Ideally, these parts are not available elsewhere. You can try to cover the slot with some paper.

-Anita

2Lee · Answer

'You can try to cover the slot with some paper.' What a ridiculous answer.  I'm glad you are not with customer service.

Latitude

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