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9892
December 11th, 2019 13:00
SupportAssist on Windows 10 causes repeated blue screen errors
Setting up Windows 10 Pro (version 1903) on a Latitude 5501. I usually use SupportAssist to install drivers, but about 5 minutes after I install it, Windows crashes (blue screen error "BAD_POOL_CALLER"). After it reboots, it runs for about 5 minutes then crashes again, same error. It repeatedly does this until I uninstall SupportAssist.
I had a Latitude 5401 before that and same problem. I returned the laptop thinking it was faulty, but the replacement 5501 did the exact same thing and only then was I able to pinpoint SupportAssist as the problem.
Anyone else run into this?
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DELL-Cares
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27.4K Posts
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December 18th, 2019 03:00
Hello, thanks for reaching out to us. Could we try to update the IRST via https://dell.to/36MyBIz and check
Silvietta
3 Posts
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December 18th, 2019 02:00
I have the same problem.
Any solution?
Silvietta
3 Posts
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December 20th, 2019 10:00
Many thanks !!!
It seems to work. I will test in the following days
Silvietta
3 Posts
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January 4th, 2020 06:00
"It definitely works, thank you so much"