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March 10th, 2019 07:00
USB Ports not working
Hello,my laptop is Dell Latitude E6410.
None of my USB ports are working. I ran Dell System Diagnostics and will post the results here: https://imgur.com/a/4LiZmx2 It's a confirmed hardware problem. I used Linux Mint 18.2 for a long time on this laptop. After reinstalling Mint(so that I can encrypt the OS and home folder), the USB ports stopped working. I also installed Windows 7 and all of the needed drivers, and it didn't work then too. I checked the BIOS(which is the newest version) and all was OK there. https://imgur.com/a/9WAUYlG
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Mary G
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March 10th, 2019 09:00
nyc10036
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March 10th, 2019 10:00
werist1230
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March 10th, 2019 13:00
https://imgur.com/a/9WAUYlG
Latitude E6410
nyc10036
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March 10th, 2019 14:00
I am not sure what is the purpose of posting a photo of vents on a laptop.
Anyway, my original post remains unchanged.
.
werist1230
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March 10th, 2019 15:00
I updated the picture.
nyc10036
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March 10th, 2019 16:00
I know.
And my answer still stands unless you provide other information that would cause me to change it.
werist1230
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March 11th, 2019 03:00
What kind of information do you need? Please specify, as I already provided some information, as well as images that can be seen when you open the imgur link.
werist1230
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March 12th, 2019 09:00
After running Dell system diagnostics on a Dell Latitude E6410, I found the following:
System Board/Interrupt controller/PIC functionality test:
Test result: fail
Error code 4C00:0522
Msg: SYSTEM - The interrupt controller, or a device attached to it... Couldn't get the whole message.
No troll posts please.
werist1230
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March 17th, 2019 07:00
Update: The laptop recognizes my smartphone and can charge it, but the option to transfer files does not come up. It also recognizes my external hard drive as I plug it in and it lights, but still doesn't open it. It recognizes USB but cannot open a USB storage flash drive. I tried with several USB sticks. Again, it has something to do with the Motherboard's interrupt controller.