@jphughan my bad.. was false alert.. it did work, it didn't at first for quite sometime not sure why, didn't detect connection as well (probably my new TP-Link internet over power device setup issue ).  Got it working now own its own.. may be the dock was getting used to new cable   Thanks for getting back

Recently purchased an XPS 17 (9700) with a WD19TB dock. From a shut down state pressing the power button on the dock lights up the LED and starts the laptop (lid closed). The LED stays lit all the time the laptop is running.

Tasmanie,

 I hope we have answered your query- please reach out to us if you need any further assitance or any other query we will be happy to help.

Resuscitating this thread to ask a follow up; I just purchased a WD19 to replace a D6000; using with a Latitude 5410.  The power button was the main reason for the purchase, and works as intended.  So far, though, I am disappointed in the inability to handle 2 monitors at the resolutions needed (I've got 2560 X 1440 on primary and 1920 X 1080 on secondary).  I've read on the threads online and know that this is a bandwidth-over-USB-C limitation and not problem with the dock per se (the D6000 doesn't have this limitation because it uses DisplayLink when delivering the video signal ... well described here: https://www.dell.com/community/XPS/Docking-Station-D6000-Very-Bad-Video-performance-for-gaming/td-p/6193369).

That said ... does anyone know of an alternative to WD19 for this power-up-while-shutdown-without-opening-lid functionality?  Honestly, if there was the equivalent of a D6000 with a power button, Id be happy, even with the limitations described in the thread I linked above.

Thank you!

@MilesDavis2015  Sounds like you've found a few of my posts, including that DisplayLink write-up.  Sounds like you have two displays that in fact have a native resolution of 2560x1400?  The regular WD19 can only run that setup from a system that supports DisplayPort HBR3, but yours only supports DisplayPort HBR2.  However, the Latitude 5410 is available with Thunderbolt 3.  I'm not sure if it's standard or optional, but if your system has it, then you could instead get the WD19TB, which when paired with your system will handle dual displays up to 4K 60 Hz or triple displays up to 2560x1440 each, though running the latter configuration would require you to disable the built-in display if you're not doing that already.  And it would have the same Power button functionality as the WD19 you already have.  If you can't find the TB, then look for the WD19TBS, which is identical except it dropped the headset jack because the current global semiconductor shortage somehow affected production of that jack or it audio chipset, which was preventing Dell from building docks -- so they created "S" models that dropped that jack.  But actually if you have a WD19, you could potentially get a WD19TBS and then just swap its module (the portion to the left of the "seam" along the top edge of the dock) onto your existing WD19 unit to create a WD19TB non-S, complete with headset jack.  Just make sure you use the 180W power supply that will come with the TBS.

If you don't want to get a different dock, then you can do one of two other things:

• Connect one display to the HDMI output on the system itself so that its bandwidth requirements don't have to be met over the dock connection.
• Get a DisplayLink USB single display dongle that you can plug into one of the USB ports on the WD19.  That will also avoid bandwidth limitations because that display's signal will now be carried as USB data, but then you'll have potential DisplayLink drawbacks on that display.

Thanks @jphughan this is what I suspected, though I didn't know about the USB dongle option ... will check that out!

In my case, I've got a primary monitor whose native res is 2560x1440 and a secondary whose native res is 1920x1080.  I tried the primary attached to DisplayPort and secondary attached to HDMI (both on the WD19) but only got 1280x800 on the secondary.  I then switched the primary to be 1920x1080, expecting that to allow me to set the secondary to 1920x1080 (based on the "dual display" column combinations on the WD19 resolution compatibility table) but still I couldn't get above 1280x800.  Note that my secondary display currently only has DVI and VGA inputs, so I am connecting via HDMI-to-DVI cable.  Not that it will affect the ultimate solution, but curious why you think dropping resolution on the primary didn't open up the higher resolutions on the secondary?

For now, I'd already switched to your alternative #1, which is secondary monitor connected via HDMI output on the laptop itself.  I'll have to figure out which offends my sensibilities less ... having two cables connected to the laptop (heaven forbid!) or using the DisplayLink USB dongle approach.

Thanks again!

@MilesDavis2015  If you decide to go with the dongle, look at Plugable.  They're a vendor with a solid reputation for quality products and knowledgeable support when needed.

In terms of dropping resolution, if you did that in Windows Display Settings, you probably only changed the "desktop" resolution and not the "active signal resolution".  You can check by clicking "Advanced display settings" where you'll see both figures.  If that's what happened, Windows will be rendering at the lower resolution, but the signal on the wire will still be running at the display's native resolution, and therefore you would not have freed up any actual bandwidth.  There are some scenarios where maintaining a native active signal resolution can be useful (avoids black screens when you change resolutions, accommodates displays that might not have scaler chips to support the resolution you want to run, etc.), but if you're trying to free up bandwidth, it's obviously not the desired outcome.  I think if you change the resolution in Intel Graphics Control Panel / Command Center though, you will actually change the active signal resolution.  That said, I don't think running a 2560x1440 display at 1920x1080 will work all that well.

I can confirm that the wd19 does not work with an xps 9560. I plug the xps in an off state and then hit the power button on the wd19 with the lid closed. The laptop and the led go on but the laptop stays in a blank screen state. I know it’s not the dock cause it works on my Inspiron from work so the manual is definitely misleading as this does not work on an xps 9560z

@Sp244  Are both the dock firmware and XPS BIOS current? I’ve helped multiple people here with that combination of devices and this is the first time I’ve seen that reported. A blank screen doesn’t mean there’s a problem with the dock. If the system powers up when you press the dock Power button, then the dock did its job sending the command and the system did its job powering up. If you want any assistance troubleshooting, it might help to be more specific about the problem description in terms of whether you’re powering up from full shutdown or sleep mode, what if anything you see on external displays, etc. Also, if the lid is closed when you perform this test as you stated, how do you know the laptop display is in a blank screen state, and why would that even matter if that were the case?

Hi jphughun, 

That would be amazing. I checked and the bios and the dock have the latest and greatest drivers. I used the driver updating software provided by dell for both, and then manually looked up the latest versions to confirm using google and the dell intranet.

Here is what I can do with the dock.

• Put the xps 9560 to sleep and make it wake up.
• Restart the xps 9560.

Here is what happens when i plug the xps 9560 in without power and the lid closed.

I push the power button on the dock with the xps plugged in, and the xps 9560 screen stays black. I know this becuase when I open the lid after I can see the xps 9560 power light on but the screen is black and the system is not responsive. There is no way to get out of this powered on dead-mode as I call it. I can hit all the buttons push everything but it's just a blank screen as if the system is receiving power but stuck in pre-boot mode.

Now when I plug in the xps 9560 with the lid open, the system will power on when I hit the button on the dock, but sometimes it will still hang.

I think I have turned on all the bios settings I need for this to work. Can you help me at all with this? I would love to know why I can't power it on with the lid closed.

Best,

sp244

"

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@jphughan wrote:

The manual is always better than Dell Support reps, whose reliability is shaky at best when dealing with technical questions. From the WD19 User Guide on support.dell.com:

“Sleep/Wake/Power button: The dock power button is designed to replicate your system's power button. If you connect the Dell Docking Station WD19 to supported Dell computers, the dock button works like your computer's power button and you can use it to power on/sleep/force shutdown the computer.”

Yes it will wake supported systems up from full shutdown regardless of lid position. I do this all the time. Supported systems would include at least Latitude, Precision, and XPS systems. Inspiron and Vostro systems are less certain because it seems Dell didn’t implement firmware support for some of this dock’s “bonus” features like an external power button and MAC Address Passthrough into those model lines, at least not all models, even though the regular functions of the dock still work.

You might also find that you have a BIOS option enabled by default that will cause the system to wake up when you simply connect it to the dock. If you don’t want that, look in the BIOS for an option called “Wake on Dell USB-C Dock” and disable it.

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I have an Inspiron 13-7378. I bought a D3100 and realized that I wanted a WD19 because it has the power button it (so I would not have to open the laptop).  Dell Sales told me that the WD19S is compatible.  But before I proceeded with the purchase, I used a WD19 that is connected to my work Latitude 5410 to see if it would work.  As you alluded, the WD19 functions as designed, but the power button has no effect on my Inspiron which I still have to open to get my two external monitors to turn on.  Heck, the power button on the WD19 doesn't illuminate.

 dell wd19 dock power light is very low but docking station is working properly.whatis the reason?