operating system exception was caused by system memory

Question

I get an operating system exception was caused by a system memory error whenever  I leave my laptop to sleep, whenever it's plugged in or on battery. I downgraded the BIOS was 1.9 then I updated it to 1.10 and nothing changed. I downgraded it to 1.8 also and the same thing is happening

DELL-Jesse L · Answer

AhmedYaqout,   What is the exact error message you are getting?   Dell-Jesse L

XPS_Man · Answer

XPS 9700 ? ??

System model Please ?

This has been an ongoing issue with some XPS and Inspiron models
I have a few cases escalated to Dell's level 3 engineering team for the same,

Until a solution comes up

Please use either of the 2

1. Use Hibernation instead : Problem is only happening if machine is coming back from sleep, if machine goes to hibernation it works fine. Please change your power settings to Set Hibernation at 20 minutes or less.

OR

2 Disable Connected standby mode. Open command prompt as admin and use these 2 commands

powercfg /setdcvalueindex scheme_current sub_none F15576E8-98B7-4186-B944-EAFA664402D9 0

powercfg /setacvalueindex scheme_current sub_none F15576E8-98B7-4186-B944-EAFA664402D9 0

AhmedYaqout · Answer

The exact error message is :'An operating system exception was caused by system memory PresYessto Run through Memory Diagnostics to scan for any Memory errors. Press No to continue ' Laptop model: Latitude 3510

DELL-Jesse L · Answer

AhmedYaqout,   Did you run the diags on the memory and if so,  what was the outcome?   Dell-Jesse L

AhmedYaqout · Answer

Dell-Jesse L I did run the Diagnostics. No issues were found.

KarinLum · Answer

@DELL-Jesse L​ Is there a resolve to this issue?  I have a customer with the exact same error message displayed upon daily reboot on a Latitude 3510.  Customer runs recommended diagnostics on the memory but no issues are found.  Need to get this resolved.

Latitude

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