The Power Companion, Power Bank and like products ship from the manufacturer with the cabling included in the box. Dell does not "package" them. We do not keep a stock of extra cabling.
I know this is not the right place, but I would like to share my frustrating story and have some opinions on it. Two years ago (summer 2016) I bought a top-spec'd Dell XPS 13 (9350) for my son. I was so excited about this machine that I bought different kinds of accessories for it, hereamong a Dell powerbank PW7015L (which is still available at the Dell web shop). Later (this year) I even bought another XPS 13, a top-spec'd XPS 13 (9370). Anyway included with the PW7015L power bank was two cables. One standard USB cable and one 1 ft charging cable with Dell-custom connectors in both ends to charge at high power (65W). My son lost the one 1ft Dell-custom cable, so I would like to get a new one. It was not standard so I went to the Dell web shop and couldn't find it. I called Dell and after a long waiting time (I believe the Dell-guy investigated heavily to find out how to get this cable) I was told this cable was only sold with a new PW7015L at a market price of DKK 1,305 (USD 139). I really emphasized that it was only the cable I needed, but there was nothing to do. This is yet another story why standards are so important and valuable to us, the consumers. If you read this, please let your product development team and sales team know that this situation is really frustrating from a consumer point of view.
DELL-Chris M
Community Manager
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56.9K Posts
0
August 31st, 2018 06:00
The Power Companion, Power Bank and like products ship from the manufacturer with the cabling included in the box. Dell does not "package" them. We do not keep a stock of extra cabling.
jarl-dk
1 Rookie
•
30 Posts
2
August 30th, 2018 00:00
I know this is not the right place, but I would like to share my frustrating story and have some opinions on it. Two years ago (summer 2016) I bought a top-spec'd Dell XPS 13 (9350) for my son. I was so excited about this machine that I bought different kinds of accessories for it, hereamong a Dell powerbank PW7015L (which is still available at the Dell web shop). Later (this year) I even bought another XPS 13, a top-spec'd XPS 13 (9370). Anyway included with the PW7015L power bank was two cables. One standard USB cable and one 1 ft charging cable with Dell-custom connectors in both ends to charge at high power (65W).
My son lost the one 1ft Dell-custom cable, so I would like to get a new one. It was not standard so I went to the Dell web shop and couldn't find it. I called Dell and after a long waiting time (I believe the Dell-guy investigated heavily to find out how to get this cable) I was told this cable was only sold with a new PW7015L at a market price of DKK 1,305 (USD 139). I really emphasized that it was only the cable I needed, but there was nothing to do. This is yet another story why standards are so important and valuable to us, the consumers. If you read this, please let your product development team and sales team know that this situation is really frustrating from a consumer point of view.
jarl-dk
1 Rookie
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30 Posts
0
August 30th, 2018 23:00
Apparently others have also noticed this problem on https://www.dell.com/community/Inspiron/Cable-for-Dell-Power-Companion-18-000-mAh-PW7015L/m-p/6034681
krolic
1 Rookie
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1 Message
0
October 12th, 2024 03:50
@DELL-Chris M Could you, please, inform who is/was the manufacturer? This way I might try to buy directly from them.
DELL-Chris M
Community Manager
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56.9K Posts
0
October 12th, 2024 11:45
Simplo Technology.