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Sound issue when resuming XPS13 DE
Occasionally (every 5th time?) I see a "you've added a new sound device" prompt when resuming, and have no sound on my Skylake XPS13 DE. When opening the Sound settings, I see that three instances of "HDMI / Displayport" have been added, and that "Headphones" has been selected as the default output device.
No changing of options will restore sound, only a reboot will fix it.
Why does the machine / Ubuntu sometimes think I've plugged in a new device?
t1mp
2 Posts
0
June 11th, 2016 11:00
Same problem here. I have XPS 13 i5 DE with Ubuntu 14.04, and some times after reboot it detects a new audio device (so far I always closed that dialog), and most of the times after standby, there is no sound. In the audio settings I can select various options, and it looks all fine, but there is no sound.
DELL-Justin C
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June 29th, 2016 09:00
@Community,
I was advised that I could share the following link with you as it relates to the audio concern: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1595803
They're still working on it. More updates to come.
nicoHz
4 Posts
1
June 30th, 2016 11:00
It is great to hear about the progress. I bought my new dell xps 13 - ubuntu straight after release and really enjoy working with it. Only trouble i have is this annoying and well descriped sound issue. So, I want to thank you for your commitment in this project.
jefish
46 Posts
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July 5th, 2016 22:00
It looks like they're aiming to fix this for Ubuntu 16, but not 14?
DELL-Justin C
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July 8th, 2016 17:00
@NicoHz,
Thank you for your feedback and for choosing Dev Edition.
@Jefish,
Our resolver team is working on this under 14.04 only.
Vesraka
2 Posts
0
July 18th, 2016 02:00
Any news on this issue? I am still having the issue of no sound after suspend and given an hdmi output option and 2 displayport output options for sound with nothing actually giving any sound at all?
alegatto93
1 Message
0
July 22nd, 2016 04:00
Hi everyone, and thanks for the discussion.
I've just bough an XPS 9350 developer edition with the basic configuration (8GB+256GB, i5 6200U, display FHD).
At first with original kernel I've had the black screen problem after resume, while now with .65 version I've the audio problem. Practically each time I resume from sleep, I'm asked "which device I've connected", but nothing is connected and the only temporary solution is to turn off the machine.
I hope that Dell will provide soon a concrete solution to this problem.
(I'm running 14.04, but I'm curios to know if someone has updated to 16.04 and then the audio problem was solved or not).
rogerrut
10 Posts
0
July 22nd, 2016 14:00
Closing the lid and loosing the audio is a known issue to the Sputnik team. They are working on a fix.
A workaround is instead of closing the lid go to top right menu and select suspend. Close the lid after.
When the system comes back (open the lid) audio function still working.
Hope it helps
R
jefish
46 Posts
0
July 23rd, 2016 13:00
I think you're on to something; I've manually suspended the machine about 10 times and haven't yet seen the audio prompt. Nice workaround until the fix comes out.
LorenzoCevolani
8 Posts
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July 27th, 2016 03:00
Yes, but finally the only version of the kernel which works is the 33, the one used to ship laptops with. updating to -59 you get this problem and one you update to -65 you get another problem with wi fi and with battery... it is really annyoing sometime.
DELL-Justin C
4 Operator
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783 Posts
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July 28th, 2016 11:00
@Community,
Kernel update 3.19.0-66.74 for 14.04.1 should be available on August 8th through the Ubuntu Archive and should resolve the audio issue in question.
We’re looking forward to your results and feedback at that time.
jefish
46 Posts
0
August 8th, 2016 22:00
Kernel update is out now. Who wants to be first? :)
bobxps13
28 Posts
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August 9th, 2016 05:00
did the update in the morning, no audio problems after several resumes from suspend so far. ill report again after some days.
rogerrut
10 Posts
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August 9th, 2016 08:00
Great.
My system details doesn't show me the update (says system is up-to-date). After the troubles with the 65 kernel I purged the kernel .65 (sudo apt-get purge linux-image-3.19.0-65-generic) and re-installed linux-image-generic-lts-raring to get kernel updates.
Is there anything else that I have to enable to make sure that I can get the latest kernel?
Thanks
R
Anonymous
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August 10th, 2016 01:00
same here. so far so good; thanks!