whygodwhy
1 Copper

RE: XPS 13 (9360) Trackpad issues...

Amen. I really, really want to love this laptop but the trackpad ... *sigh*

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nmoroz
1 Copper

RE: XPS 13 (9360) Trackpad issues...

***... These TouchPad issues started from day 1 when I first took it out of the box. Spent a couple hours on the phone with Dell last night to no avail; they said they are going to let me know on a day or two if they decide the touch pad needs to be replaced, but I think I might be better off just bringing it back to Costco. Really fortunate to have a good return policy and I've only had it less than a month, but I spent weeks researching laptop specs before I decided to buy this, such a fail....

V.E.Loft
1 Copper

RE: XPS 13 (9360) Trackpad issues...

@DELL-Justin C

Could you assist me with the same problem? My 9360 (with Win10) touchpad freeze from time to time. I just got my XPS a few weeks ago and since then it's impossible to use trackpad.

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Moderator
Moderator

RE: XPS 13 (9360) Trackpad issues...

@V.E.Loft,

Sure. Send me a friend request with your service tag. I'll see what I can do.

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


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Moderator
Moderator

RE: XPS 13 (9360) Trackpad issues...

@Community,

Technical support has produced a brand new document with steps you can take to help improve the touch pad when running Ubuntu.

It's here: http://www.dell.com/support/article/us/en/19/sln308258/precision---xps--ubuntu-general-mouse-issue-f...

If the steps in the document do not help please contact Dell technical support and mention Document ID SLN308258.

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


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briggs_1978
1 Copper

RE: XPS 13 (9360) Trackpad issues...

Hello Community,

I tried following the link but I am receiving very different output from what the post shows

The problem I am having is that the touch pad frequently does not detect taps, when in linux but it works fine in Windows 10. Occasionally it will even stop in the middle of two finger scrolling.

The below output was from POP!_OS 18.04, but the same thing happened in Ubuntu 17.10

Thanks for any help you can offer.

 Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ DLL082A:01 06CB:76AF Touchpad id=11 [slave pointer (2)]

 

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