I'd like to get more info on regular temp too, my laptop is burning 90% of the time (3 chrome tabs & htop opened, that's it).

After replacement, do you see the throttling events anymore?

My stabilized peak CPU temperatures average between 85C and 90C, but spikes can approach 100C relatively often which triggers throttling. I reach throttling temperatures periodically during cpu-intensive tasks/builds/games.

I have also asked directly to DELL support, they have said that it is normal, but I cannot agree with everyday Dmesg warnings like this:

[lun jun 26 22:24:46 2017] CPU1: Package temperature above threshold, cpu clock throttled (total events = 7570)

[lun jun 26 22:24:46 2017] CPU2: Package temperature above threshold, cpu clock throttled (total events = 7570)

[lun jun 26 22:24:46 2017] CPU0: Package temperature above threshold, cpu clock throttled (total events = 7570)

Any forum senior member can share it's opinion. I have bought the "best" notebook to avoid this kind of issues and at now my feeling is I have taken the wrong decision...

Thanks @vns35,

The TJUNTION temperature in the specs is 100º (ark.intel.com/.../Intel-Core-i7-7500U-Processor-4M-Cache-up-to-3_50-GHz-)

According to the definition (www.intel.co.uk/.../000005597.html):

"Tjunction Max is the maximum temperature the cores can reach before thermal throttling is activated. Thermal throttling happens when the processor exceeds the maximum temperature. The processor shuts itself off in order to prevent permanent damage. Tjunction Max (Tj Max) is also referred to as TCC Activation Temperature in certain processor datasheets."

So, in my case reaching temperatures over 100º after a single compilation is not normal.

FTR I gave up with the device: issues with virtualisation, bad Ubuntu experience and burning temps.

Dell support was a pain to talk to (I had ~4 different people I had to explain my problem to and mail chains with 10+ people, that was ridiculous).

All the while paying for the pro insurance / support.

I wasted a month, had to buy another device in urgence for a business trip and now it's sitting on my desk reminding me of the waste of time and money. Until I waste more time selling something I haven't use for half the price.

@Julioarguello and lsenta,

Send me friend requests with your service tags. We'll work together to find solutions for you both.

I may want to obtain product captures on this if more owners come forward. However, my assumption is that this is not a very wide spread issue. New reports may just need to be handled on a case-by-case bases by calling Dell technical support.

If I find that this is more wide spread and potential product captures reveal a problem, I can escalate that and get a solution from Dell engineering. I would probably need at least 5 units captured in order to make that case. A successful case would result in the creation of a knowledge base article with ID number that I could then share with the Community, in order that owners can get support more quickly.

I may need Community help to make that case.

I would like to participate and see if my XPS 13 has any temperature issues

Same here, when I start some heavy processing, temp jumps/ peaks at 100C, than fan kicks and stabilises around 85C 

when temp peaks around 100C sometimes I get the CPU throttled warning, sometimes don't

[17493.188999] CPU4: Core temperature above threshold, cpu clock throttled (total events = 17272)

anyone tried BIOS upgrade 2.3.1 ?

I'm getting less warnings, but still getting some:

CPU7: Core temperature above threshold, cpu clock throttled (total events = 95)

also total events is a lot less 95 vs 17272

The fan seems to be kicking in a bit sooner ...

@Silles,

Please go ahead and send me a friend request with your service tag. We'll work together on it.

My Dell 9360 was bought Jan 30th 2018 to replace one that was stolen and almost 3 years old. I feel the old one was faster and hung less often. 

On the new one, looking at dmesg, I am getting regular CPU throttling to the point where my cursor freezes for 30 seconds to a minute. Eg;

[ 3794.685665] CPU6: Core temperature above threshold, cpu clock throttled (total events = 181)
[ 3794.685666] CPU4: Package temperature above threshold, cpu clock throttled (total events = 548)

I am a developer running one to two vagrant boxes at a time using a django framework, or one box running django and an npm watch (node) to watch and compile changed files. dmesg. BIOS info - 

BIOS Information
Vendor: Dell Inc.
Version: 2.6.2
Release Date: 02/26/2018
Address: 0xF0000
Runtime Size: 64 kB
ROM Size: 16

Hi Justin,

I found this thread googling about the thermal throttling messages under Linux and I noticed it's a common problem, apparently.

How can I get support for my laptop?

Thanks.

I was running Linux Mint, a beautiful OS for the Ubuntu Base. I have changed this now for Ubuntu Mate, and this has dramatically reduced the OS freezing when running three Vagrant virtual boxes and running npm javascript/css builds. Mate is nice, though not as nice as Mint. I still get thermal throttling messages in dmesg, but I don't notice any change in speed and that really is all I care about. As long as the laptop is pretty quick to compile changes to the applications I am working on, my work is unaffected.

Hello there.

Very late to the party, but I'm having the same problem with my XPS 9360. Have already changed fan + heatsink but it's still getting very got very quick, with all 4 cores above 90 degrees under heavy load.

Can you please help me out?

Thanks,

Adrien