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Dell xps 13 9370 Webcam support
I got my dell xps yesterday. It is the developers edition that come with ubuntu 16.04 preinstalled.
I notice that cheese does not come installed, so I installed but no webcam is detected. I can see it if I do an lsusb, so I know is activated.
I was wondering, does this laptop supports the webcam or not?
Edit: Good news, a dell engineer came and replace the monitor, that has the webcam integrated and presto, it is working now.
Update: Most of the problems with the webcam is not hardware based. Looks like many of the laptops come with a firmware that the latest Linux kernel do not support at the moment. To solve the issue, Dell is replacing the whole monitor with a downgrade firmware of the webcam. If a less drastic solution is reported, I will update the post with it.
Update2: Looks like there is a software solution now.
gorvax
1 Message
1
June 12th, 2018 08:00
This has now made it to the Ubuntu Kernels as of yesterday (11th June) so the Webcam support should be fixed with just an apt dist-upgrade in:
xenial 4.4*
artful 4.13*
bionic 4.15*
Maybe the Solution of this post should be updated to reflect this.
stansvec
6 Posts
0
March 11th, 2018 13:00
I'm having exactly the same issue. The camera is not detected. I found related errors in journalctl:
Mar 11 20:38:55 ubuntu kernel: uvcvideo: Failed to query (129) UVC probe control : -75 (exp. 34).
Mar 11 20:38:55 ubuntu kernel: uvcvideo: Failed to initialize the device (-5).
Mar 11 20:38:55 ubuntu kernel: uvcvideo: Unknown video format 00000032-0002-0010-8000-00aa00389b71
Mar 11 20:38:55 ubuntu kernel: uvcvideo: Found UVC 1.50 device Integrated_Webcam_HD (0bda:58f4)
Mar 11 20:38:55 ubuntu kernel: uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
Mar 11 20:38:55 ubuntu kernel: uvcvideo: Failed to query (129) UVC probe control : -75 (exp. 34).
Mar 11 20:38:55 ubuntu kernel: uvcvideo: Failed to initialize the device (-5).
Mar 11 20:38:55 ubuntu kernel: usbcore: registered new interface driver uvcvideo
Mar 11 20:38:55 ubuntu kernel: USB Video Class driver (1.1.1)
jvallet
8 Posts
0
March 11th, 2018 14:00
It is strange, because people that bought the windows edition could install ubuntu and the webcam works out of the box.
Also, the arch linux wiki page says it is supported.
https://wiki.archlinux.org/index.php/Dell_XPS_13_(9370)
I am a little worried that dell disabled the webcam as they did with the fingerprint reader for whatever reason.
stansvec
6 Posts
0
March 11th, 2018 17:00
Webcam test from the boot menu diagnostics passed successfully. During the test even the white LED indicating enabled camera was on for a moment. I updated BIOS from 1.0.2 to 1.2.1, but it didn't help. Not sure what to try next, but it really annoys me!
natchi
3 Posts
0
March 12th, 2018 15:00
Hi,
Did you find a solution to this? I am also experiencing the same issue.
Thanks
stansvec
6 Posts
1
March 13th, 2018 10:00
Hi Natchi, I created a support request. I will keep this thread updated.
jvallet
8 Posts
0
March 13th, 2018 11:00
I have create a support ticket. They are making me run test a visit http://www.turncameraon.com/. Not sure how are they going to fix it if the driver is missing.
TizianoDalbis
2 Posts
0
March 13th, 2018 11:00
Hi,
Same problem here with my new laptop I just received. Did you solve the problem yet?
Thanks
Tiziano
Intro
15 Posts
0
March 15th, 2018 10:00
I just received mine, and... camera is not working either :(
I don't even get the security prompt in that test website. Also tested with Hangouts, and it says that there is no camera installed.
Checked the BIOS, and the camera is present and enabled there.
TizianoDalbis
2 Posts
1
March 16th, 2018 04:00
I also got the monitor replaced and this solved the problem!
stansvec
6 Posts
0
March 16th, 2018 04:00
No changes after kernel upgrade from 4.15.8-1 to 4.15.9-1 on my Antergos OS. Also no further response in the support request.
lucasankit
3 Posts
0
March 17th, 2018 09:00
Got one few days ago with same problem: webcam does not work.
Tried to upgrade the BIOS, tried latest Linux Mint... but got same problem.
Called help desk, but they could only say that the driver is not available and they can't do anything about it. So... since we really need the webcam, we will return it and look for another laptop.
lucas
Intro
15 Posts
0
March 21st, 2018 02:00
Helpdesk just told me to test the camera with Windows... **bleep**
stansvec
6 Posts
0
March 21st, 2018 09:00
I just got the screen replaced by Dell engineer as well and this fixed the camera issue. So even though all the diagnostics tests passed before it was hardware issue in the end.
Gshine
6 Posts
0
March 21st, 2018 18:00
I also just got mine in today. My webcam does not work either. After reading this thread I went to http://www.turncameraon.com and I also do not get the prompt. Google Hangouts says the camera is not there. Cheese says no device found.
Sigh.