2001FP Power Cord replacement trouble PLEASE HELP!

Question

hi all, can someone please help me?  I just bought a 2001FP LCD monitor.  Its great.  But recently my basement got flooded and the power supply got ruined.  I needed a replacement ( one power brick and the cord).  So I figure i'll call dell and get a replacement. So i call and after an hour i think i have the right part.  I had the tech support guy verify my monitor and that the power brick and cord were compatible.  I had the tech support guy give me the part numbers and repeated those exact numbers to Dell sales.  I thought that was it.  boy was i wrong. When the ups truck guy came i got a monitor power cable for a standard monitor! But I figure mistakes are made and I certainly was not angry.  I called back customer support and explained the situation.  After another hour of verifying the parts, I thought the mistake would be corrected. Fast forward to today.  The ups guy dropped off 2 boxes, which was a good sign.  Then when i open the box i see that these parts are for some other device because they certainly are not the parts that i need for my 2001FP!  I just sent an email to customer support because I have given up on phones.  What is the problem?  is it that hard to get a power brick and cord?  Is there any other place i can buy this power brick and cord?  or can anybody direct me to a person (not the 1 800 number PLEASE!) who can sell me the right part?  Please help.  My 800 buck monitor is sitting collecting dust.  I simply cannot believe my situation.  One mistake can happen.  2 mistakes is unacceptable.  would really really REALLY appreciate any help or advice. Thank you.

DELL-Jesse L · Answer

krakshot, Thank you for using the Dell Community Forum. Try emailing support@dell.com and have them send you the parts.

krakshot · Answer

jesse,

thank you for replying to my post. actually the 2nd time i did it thru email. the problem is they say that the power brick and cord IS THE RIGHT MODEL for the 2001FP. but when i get the invoice it is for the 2000FP and thus is incompatible. the input to the 2001FP has 4 pins. The input to the 2000 apparently is just a hole. SO FOR SOME reason every time i call sales or go thru support, i keep getting the 2000FP power brick NOT THE 2001 one. I dont understand why this is the case. and i KEEP SPENDING 10 hrs getting tranfered between sales and customer service! PLEASE HELP ME!

thank you.

jae park

krakshot · Answer

well i i placed an order via support@dell.com. the shippment arrived today. guess what. ITS THE WRONG PART AGAIN!!!

what should i do? i am seriously considerin ordering another 2001FP and returning it without the power cord.

please help me

DELL-Jesse L · Answer

krakshot,

Edit your user profile and add your system service tag number so that I can look up the monitor information from you account and hopefully get you the correct part number for the power brick you are needing.

DELL-Jesse L · Answer

krakshot,

Well, I found these part numbers. You can call the spare parts department and give them these numbers to see if they can get it right. The number to call is 1-800-372-3355.

P/N R0423 /AC Power Adapter for 2001FP, 90 Watt ADPT,AC,20V,90W,2001FP

P/N K2490 /Power Cord for 2001 Flat Panel Display, 6 Foot, United States

Message Edited by DELL-Jesse on 08-24-2004 01:13 PM

ECODragon · Answer

I was looking for the same adapter when I came across your post I think I have found what we both are looking for check this out.

http://www.google.com/#q=dell+2001fp+power+adapter&hl=en&prmd=ivns&source=univ&tbm=shop&tbo=u&ei=PuqkTZubDMqr8AOpsOC5Dw&sa=X&oi=product_result_group&ct=image&resnum=1&sqi=2&ved=0CE0QzAMwAA&biw=1024&bih=596&bav=on.2,or.r_gc.r_pw.&fp=3152f48d8563059a

Just copy and paste to your address Bar and don't get them all because I need 1 also LOL.:emotion-2:

Monitors

Was this post helpful?